Technical Product Manager

About Albany Beck

Albany Beck are a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional career and personal development.

Role Overview

The Microsoft Dynamics 365 Technical Product Owner will be responsible for shaping, designing, and delivering Dynamics 365 solutions that support client servicing and operational efficiency. This role sits at the intersection of business and technology, translating requirements into scalable technical solutions while owning the product vision, roadmap, and backlog.

The successful candidate will provide technical leadership across the Dynamics 365 ecosystem, working closely with stakeholders, business analysts, and engineering teams to deliver high-quality CRM solutions. This position requires strong expertise in Microsoft Dynamics 365, particularly Customer Servicing and Marketing modules, alongside the ability to drive best practices and influence solution design.

Key Responsibilities

• Own the product vision, roadmap, and backlog for Dynamics 365 solutions

• Work with business stakeholders and analysts to gather requirements and provide technical design guidance

• Translate business needs into scalable solutions within Dynamics 365 and the wider Microsoft ecosystem

• Lead discussions with technical and non-technical stakeholders to define solution architecture and delivery approach

• Provide best practice recommendations and solution alternatives during functional design

• Design and support implementation of Dynamics 365 customisations, configurations, and integrations

• Communicate complex technical concepts clearly to business and delivery teams

• Participate in solution delivery including configuration, workflows, dashboards, and automation

• Support project planning activities including scope definition and estimates where required

• Collaborate with cross-functional teams to ensure successful delivery of CRM initiatives

• Drive continuous improvement and identify opportunities to automate and streamline processes

Key Skills & Experience

• Strong experience as a Technical Product Owner or similar role within Microsoft Dynamics 365

• Proven experience building product vision, roadmap, and backlog

• Hands-on experience implementing and customising Dynamics 365 solutions

• Experience with Customer Servicing and Marketing (Customer Insights) modules

• Ability to gather and document business requirements and translate them into technical solutions

• Experience creating functional specifications including customisations, integrations, and data migration

• Strong background in CRM configuration including forms, views, dashboards, and workflows

• Experience working across business and technical stakeholder groups

• Proven ability to deliver innovative solutions to complex business challenges

• Familiarity with collaboration tools such as Jira and Confluence

Desirable

• Experience with Microsoft Power Platform (Power Apps, Power Automate, Dataverse)

• Knowledge of SharePoint and broader Microsoft 365 ecosystem

• Experience with Power BI and data analysis

• Understanding of SQL and data structures

• Background in financial services environments

• Strong stakeholder management and communication skills