Ruby Software Engineer

We’re on the lookout for a skilled Ruby Software Engineer eager to build impactful products and develop new features used by millions of people worldwide. If you thrive in a highly collaborative environment that values ownership and initiative, we’d love to hear from you! 

Your work will involve working on solutions helping in managing business flows, handling documents and communication, supporting our legal team, and ensuring smooth compensation payments to our clients.

What you can expect from us:

• Opportunity to work on a product that makes a real difference — and receives great feedback from the market!
• Culture that promotes good engineering practices, high-quality code, and continuous improvement.
• Daily deployments to production, ensuring fast impact and iterative development.
• Access to a modern tech stack and a variety of functional areas, including:
• Backend: Ruby/Rails, Go, Python, Node.js
• Frontend: React, JavaScript, TypeScript
• Databases: PostgreSQL
• Infrastructure: AWS, Docker, Kubernetes, Terraform
• Monitoring & Testing: ELK/Grafana, Sentry, CI/CD tools

What you’ll do:

• Build new services and improve existing ones with a focus on scalability and maintainability.
• Write clean, testable, and maintainable code that is easy to manage.
• Design solutions architecture and propose technical improvements.
• Promote best engineering practices and high coding standards within the team.
• Actively participate in all stages of the software development lifecycle, from ideation to deployment.
• Provide constructive feedback through code reviews and mentor other engineers.



Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• A few years of experience in software engineering.
• Strong knowledge of Ruby and Ruby on Rails (experience with Go, Python, or Node.js is a plus).
• Good understanding of relational databases (PostgreSQL preferred).
• Familiarity with modern design patterns and ability to implement them effectively.
• Hands-on experience with cloud infrastructure (AWS preferred).
• Experience with test-driven development and writing automated tests.
• A high level of ownership and responsibility.
• Ability to understand complex business cases and translate them into working software.
• Excellent communication skills and a collaborative mindset.

Nice to have:

• Experience with DevOps practices and CI/CD tools.
• Experience with tools like ELK/Grafana and Sentry.

You might be interested in checking our open source contributions https://github.com/AirHelp and our tech blog: https://airhelp.tech/

Perks and benefits:

• Flexible working hours and type of contract (employment contract or B2B.)
• Engineer’s Days where each month you can spend 1 day doing the stuff YOU want to do.
• Private life and health Insurance. 
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Pre-paid virtual card.
• Annual travel allowance.
• Language classes.
• Personalized progression plan. 
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties. 

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!