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AirHelp
At AirHelp, we're on a mission to make travel even better. Since our founding in 2013, we've helped over 2.5 million passengers get their rightful compensation, and protected the trips of over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers, we aim to provide fair treatment and a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating strong air travel rights through APRA (Association of Passenger Rights Advocates). We're proud to have been named a Most Loved Workplace, including for LGBTQ+, women and young professionals.
CorporationTravel Tech300 - 400Kraków (+ 3 locations)
Social media
Our team
Tech stack
Ruby
Python
React
AWS
Rails
Docker
Take a closer look
How did it all start?
It all started on the island of Bali. While enjoying a beautiful day at the beach, AirHelp’s founders came to a sudden realization — there was no service available that helped travelers with their air travel woes. The rules and regulations surrounding delayed, canceled, and overbooked flights are practically a mystery to most air passengers. And, if something went wrong, they were pretty much left to fend for themselves. Our founders knew that this had to change — thus, AirHelp was born.
Our mission
At AirHelp, we're on a mission to make travel even better. Since our founding in 2013, we've helped over 2.5 million passengers get their rightful compensation, and protected the trips of over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers, we aim to provide fair treatment and a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating strong air travel rights through APRA (Association of Passenger Rights Advocates).
AirHelp Engineering
Our engineering department develops innovative technology with a single goal in mind — to help people. At AirHelp, we are here to help air passengers. We need code that is elegant and efficient, with a well-architected framework designed to solve problems. To write great code, we need great people. We power software solutions that bring business and product ideas to life. From analyzing vast data points to ensuring glitch-free claiming journeys, our team truly embodies the essence of innovation and technical prowess.
Our Values
#Persistence - We're always striving to improve our products, services, and ourselves. We're naturally curious, persistent and keep moving forward. #Ownership - We all take responsibility for AirHelp's success, and we hold ourselves personally accountable for keeping our promises. #Integrity - We are honest, fair, trustworthy, and transparent in everything we do. #Teamwork - We work as one team with a common mission. Only by helping and supporting our colleagues are we able to grow and prosper.
Product Teams
Here at the AirHelp product team, we are all in love with project execution. We’re a team of designers and product managers who believe that the best way to learn is to just do it! We’re a diverse team comprised of a rich mix of nationalities, skills and backgrounds. We’re all free to test new ideas and ways of collaborating that challenge our assumptions from different angles. We’re passionate about building the best products we can that contribute to improving the travel industry.
