Product Manager (Subscription)

We’re seeking a skilled and motivated Product Manager to drive the strategy, development, and growth of our premium subscription service, AirHelp+. You’ll take ownership of the product roadmap, define user needs, and collaborate with cross-functional teams to deliver exceptional value to our subscribers. You’ll be a key player in enhancing the AirHelp+ offering, ensuring its continued success and expansion. 

What you'll do:

Product Strategy & Roadmap: 

• Define and drive the AirHelp+ product strategy and roadmap, aligning with business goals and user needs.

User Research & Analysis: 

• Gather and analyze user feedback, data, and insights to understand user behavior and identify areas for improvement. 
• Conduct user interviews, surveys, and usability testing to validate product concepts and features.
• Define key performance indicators (KPIs) and track product performance to measure success.

Product Development & Execution: 

• Collaborate with engineering, design, and marketing teams to define and deliver product features and enhancements.
• Write clear and concise product requirements, user stories and manage the product backlog, prioritizing development tasks.

Cross-Functional Collaboration: 

• Work closely with marketing, sales, customer support, and legal teams to ensure product alignment and success. 
• Communicate product updates and progress to stakeholders effectively.

Data-Driven Decision Making: 

• Monitor and analyze product performance metrics to identify trends and opportunities. 
• Use data to inform product decisions, prioritize initiatives, and generate regular reports and dashboards to track progress and communicate results.

AirHelp+ specific tasks: 

• Constantly improve the value proposition of the AirHelp+ subscription. 
• Find ways to increase customer retention, reduce churn rate, and work on the expansion of AirHelp+ benefits.

Ideally, you’ll bring with you:

• A Bachelor's degree in a related field (e.g., Business, Computer Science, Engineering) or an equivalent.
• Proven experience as a Product Manager, preferably in a subscription-based or e-commerce environment.
• Strong understanding of product management principles and methodologies.
• Excellent analytical and problem-solving skills.
• Experience with data analysis tools and techniques. 
• Familiarity with agile development methodologies.
• Experience with customer retention and churn reduction strategies.
• Strong communication and interpersonal skills. 
• Airline travel industry knowledge is a plus.

Perks and benefits:

• Private life and health insurance. 
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan. 
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and parties.

If this role sounds appealing and you think you’d be a great fit, we’d love to hear from you. Apply now and help us continue to grow AirHelp+ and enhance the travel experience for our customers.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!