Site Reliability Engineer ID60188

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why join us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :)

About the role

We are looking for an SRE Operations Engineer to keep production and staging environments running reliably across a cloud-based SaaS platform. You’ll respond to live incidents, reduce operational toil through automation, and improve observability using Kubernetes, Terraform, Grafana, and AWS. A hands-on role with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.

What you will do

• Monitor and support production and staging environments in real time, ensuring high availability, performance, and stability;

• Respond to incidents, perform triage and root cause analysis, and contribute to post-incident reviews and remediation efforts;

• Participate in an on-call rotation with defined SLAs;

• Handle ad-hoc and unplanned operational requests from Product, Support, and internal teams;

• Maintain and enhance monitoring, alerting, dashboards, logs, and metrics, and improve observability practices;

• Support CI/CD pipelines, production releases, and GitOps workflows;

• Contribute to automation efforts to reduce operational toil;

• Maintain and improve Kubernetes-based infrastructure and containerized workloads;

• Support Infrastructure as Code practices and ongoing environment improvements.

Must haves

• 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;

• Experience with AWS supporting production environments;

• Experience supporting production SaaS applications;

• Strong understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI;

• Experience with GitOps and strong Git fundamentals;

• Experience using GitHub, Jira, and Confluence in collaborative environments;

• Experience with Kubernetes such as EKS or kOps;

• Experience with Docker and containerization;

• Experience with observability tools such as Grafana, Prometheus, Loki, or PagerDuty;

• Experience with scripting languages such as Bash, Python, or Go;

• Experience with Infrastructure as Code such as Terraform or Helm;

• Ability to work within structured operational processes and SLAs;

• Strong written and verbal English communication skills;

• Self-driven with a growth mindset.

Nice to haves

• AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;

• Experience in multi-tenant SaaS environments;

• Experience working in globally distributed teams;

• Familiarity with ChatOps practices;

• Experience improving monitoring quality and reducing alert fatigue.

The benefits of joining us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Meet Our Recruitment Process

Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback:

• Short online form to confirm basic requirements

• 30–60 minute skills assessment via Codility – a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process.

• 5-minute introduction video

Synchronous stage – Live interviews

• Technical interview with our engineering team (scheduled at your convenience)

• Final interview with your future teammates

If it’s a match — you’ll get an offer!