Implementation Engineer (Enterprise SaaS) ID48790

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

Why join us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :)

About the role

We are looking for a Senior Implementation Engineer to drive high-impact enterprise SaaS implementations that connect complex IT/OT environments with real business value. This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding and maximize outcomes for large-scale organizations. It stands out for its strategic influence, cross-functional collaboration, and the opportunity to act as a trusted advisor in complex enterprise SaaS transformation programs.

What you will do

• Develop and maintain a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;

• Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value;

• Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation;

• Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D to ensure solutions meet expectations and technical feasibility;

• Stay informed on industry trends, competitive solutions, and evolving IT/OT technologies to provide thought leadership to internal and external stakeholders.

  
  

Must haves

• 3+ years of experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts;

• Solid understanding of TCP/IP networking fundamentals, TCP vs UDP troubleshooting, and routing basics;

• Experience working with VPNs and proxy authentication scenarios;

• Hands-on experience configuring and troubleshooting firewall rules inbound and outbound;

• Awareness of conditional access and secure gateway concepts;

• Knowledge of ports and protocols;

• Expertise in enterprise software solutions, preferably in IT/OT integration, data analytics, cloud technologies, or industrial IoT;

• Strong understanding of enterprise environments, including challenges, architectures, and decision-making processes;

• Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non-technical audiences;

• Experience with enterprise-level SaaS implementation engagements and solution design;

• Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware;

• Fluency in English.

Nice to haves

• Experience integrating or working with tools such as ServiceNow, secure web gateways or zero-trust platforms, and other ITSM, IAM, or security proxy solutions;

• German and French language skills.

The benefits of joining us

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Meet Our Recruitment Process

Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback:

• Short online form to confirm basic requirements

• 30–60 minute skills assessment via Codility – a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process.

• 5-minute introduction video

Synchronous stage – Live interviews

• Technical interview with our engineering team (scheduled at your convenience)

• Final interview with your future teammates

If it’s a match — you’ll get an offer!