Azure Technical Customer Success Senior Analyst with Arabic

Job Description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.

Key Responsibilities:

• Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.

• Leverage best practices to guide customer strategy and future growth by cultivating customer affinity with client programs/solutions that drive impact for the customer. Provide feedback on customer development needs, customer blockers, or mitigation strategies.

• Conduct analyses into what customers are using versus needs. Drive greater consumption (cloud and support) with customers based on analysis of both usage and needs. Leverage insights to provide guidance and recommendations to customers; drive, retain, and optimize customer consumption.

• Apply technical knowledge and customer insights to create a modernization roadmap.

• Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies.

• Run Architectural Design Sessions to build plans for implementing solutions which align to customer business goals and technical environments. 

• Collaborate and orchestrate with other Cloud Solution Architects and stakeholders, including FastTrack, Solution Assessments, etc., in developing cloud solutions on Azure.

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Qualifications

Basic Qualifications:

• Proficiency in English and Arabic (C1 level required)

• 5+ years’ experience in technical architect, technical consulting, design and implementation, and/or technical sales.

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field and 4+ years’ experience in technical architect, technical consulting, design and implementation, and/or technical sales.

• OR Relevant certifications from Microsoft or competitive platforms AND 3+ years’ experience in technical architect, technical consulting, design and implementation, and/or technical sales.

• OR equivalent experience.

Preferred Qualifications: 

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years’ experience in technical architect, consulting, design and implementation, and/or sales.

• 4+ years’ experience with cloud-based solution designs, migrations and management.

• MSFT Ceritificates:  AZ-305, AZ400, AI-102, DP-100 or DP-500.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we offer:

• 6-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.

• Hybrid work model: 2 days remote, 3 days in-office.​Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

What we believe:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.