Azure Customer Success Management Senior Analyst with Dutch

Job Description

ABOUT THE ROLE: 

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. 

Azure is the most comprehensive, innovative and flexible cloud platform today and talented professionals are needed to drive customer cloud adoption within the most important companies in the market.

Do you love working with customers to achieve their business outcomes? Would you love to build expertise around the leading, next generation cloud services?  With the aid of best-in-class sales processes, techniques, and technologies, you will be empowered to shape customer relationships for a strategic set of Client's customers. These customers are adopting industry-leading products and services for their businesses, education systems or governments. You will serve as the central point of contact for the customer across engagements helping to drive Client's existing cloud & enterprise consumption through developing and managing customer relationships.

 Key Responsibilities:

• Driving customer success: building strong, long-term relationships and guiding customers through their digital transformation journey

• Leading with impact: orchestrating cross-functional teams, influencing decision makers and delivering meaningful business outcomes.

• Shaping the cloud strategy: designing modernization roadmaps and proposing azure-based solutions that accelerate customer growth.

• Boosting cloud consumption: analyzing usage, identifying opportunities and helping customers unlock the full value of their cloud environment.

• Being the customer advocate: sharing insights with internal teams, removing blockers and ensuring an outstanding customer experience.

• Enabling and empowering: assessing cloud readiness and supporting customers with structured learning plans.

• Excelling operationally: forecasting accurately, following best-practice processes and continuously seeking improvements.

• Staying ahead: keeping your technical expertise up to date and sharing knowledge within the technical community.

• Engaging across channels: connecting with customers through digital, video and live interactions.

• Microsoft Advocate: be an Azure Platform evangelist with customers, partners and external communities. 

Qualifications

HERE'S WHAT YOU'LL NEED:

Professional: 

• Fluency in both English and Dutch, allowing for confident and effortless communication (at least C1 level).

• 3 plus years sales or customer success experience with technical pre and post sales and technical consulting architecture experience. 

• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts. 

• Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations. 

• Achievement and success-driven personality.

• Solid time management skills and ability to work independently.

Technical: 

• Knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately. 

• AZ-305 certified (or committing to earn AZ-305 within 3 months of joining)

• Broad knowledge of consultative/complex technical sales, deployment projects, architecture, design and implementation 

• Domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and Infra as a code technologies) 

• Experience using integrated development environments (e.g. Visual Studio, Visual Studio Code, Eclipse, XCode, WebSphere) targeting Android, iOS, Linux, Windows, public clouds (i.e. Azure, AWS)  

• Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus. 

• Preferred: 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, coding/development, migrations or management of technology.

WHAT'S IN FOR YOU?

• Work with top technology clients and gain hands-on experience with cutting-edge solutions.

• Explore your knowledge of new technologies and innovative solutions.

• Earn valuable certifications to boost your expertise and career prospects.

• Join the team of international experts, collaborating with professionals who share your passion for technology.

• The possibility to use advanced AI tools in your daily work.

What’s more? 

• Flexible hybrid work model – our offices are located in Warsaw, Wroclaw and Krakow.

• Full-time employment contract with standard working hours (9 AM – 5 PM, Monday to Friday).

• Performance-based sales bonus.

• Private medical care in Luxmed/Medicover.

• Group life insurance.

• We use the Worksmile platform, which gives us access to a multisport card, a lunch card, cinema and theatre tickets, as well as vouchers from more than 600 different vendors.

• Referral Program with bonuses.

• Employee Assistance Program.

• Employee Share Purchase Plan.

• Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.

• Inclusive workplace: we welcome applicants from all backgrounds, including refugees and asylum seekers.

• Career growth: develop your skills through continuous feedback and diverse training opportunities.

Locations

Krakow, Warsaw, Wroclaw