Senior IT Support Engineer

Join the technology services team and collaborate with other analysts to manage and maintain the internal infrastructure and SaaS applications. In this key role, you'll be working within a team to operate a highly performant internal technology environment and associated productivity solutions.

Work Mode: Hybrid – 2 days a month in the Warsaw office

Job responsibilities

• Technically support via our Service Desk tool (business-as-usual element)
• Executing tasks/projects for improving the security and ways of working aspect of our technology environment
• Collaborate with our Service Management, Security, Privacy, Engineering and HR teams
• Provide technical support on our device estate to ensure bank's end users can work safely and securely in line with our remote first work environment policy
• Deliver value at pace while communicating effectively and managing expectations of stakeholders
• Look at opportunities to automate and improve processes so we scale the impact of our work
• Ensure systems are compliant with internal security standards
• Maintain accurate asset management records and up-to-date documentation of support and operations processes

Expectations

• Administration knowledge of some of the following: Jamf Pro, MacOS administration, Google Workspace, Slack, Atlassian (Jira, Confluence & Jira Service Management) and SSO management
• Foundation knowledge of Information Security
• Self-starter and a fast learner who has a flexible approach and enjoys collaborating with others to deliver a common goal  
• Able to identify and automate repeatable processes using workflow automation tooling.
• You know how to strike the right balance between automation and manual process on a cost-benefit basis
• Ability to provide technical support with a positive, helpful attitude
• Able to prioritise the best long-term outcome for our colleagues and being able to communicate key messages (good communicator)

We offer

• Ongoing support from a dedicated agent, taking care of your project continuity, client contact, necessary formalities, work comfort and development,
• Consultant Development Program – advice on growth planning based on the latest trends and market needs in IT, including consultations with agents and growth mentors,
• Access to 7N Learning & Development – a development and educational platform with webinars, a library of articles and industry reports, and regular invitations to one-time and recurring development events – technical, business, and lifestyle,
• Spectacular integration events, both for you (e.g., annual Kick-Off trip, Christmas parties, or Summer Olympics sports events) and for your loved ones (e.g., family picnics, movie premieres),
• Professional development not only during the project – you can get involved in knowledge transfer to others within the 7N Services offering directed at 7N clients,
• Relationships and access to the knowledge of the most experienced IT experts in the market – the average professional tenure of our consultants in Poland is over 10 years,
• A complete benefits package, including funding for medical care, life insurance, sports cards for you and your loved ones, as well as discounts in stores in Poland and abroad.

About 7N

Constantly searching for projects, difficult rate negotiations, lack of development support – sound familiar? At 7N, you gain not only stability of contracts but also the personal involvement of a dedicated agent who ensures your professional comfort and continuous access to development initiatives.

Our goal is to provide you with stable and comfortable cooperation, contributing to your success as an IT expert and the success of our clients. We build long-lasting relationships based on Scandinavian values and 30 years of experience in creating IT solutions for over 200 organizations.