IT System Specialist – Digital Mfg. Platform

Support

Centrum, Częstochowa

Undetermined

Permanent

Mid

Office

1 622 - 2 975 USD

Gross per month - Permanent

Tech stack

DevOps

regular

English

regular

AWS

regular

Azure

regular

Application infrastructure

regular

Customer Support

regular

Application administration

regular

Job description

We are looking for a new colleague who will be part of a global team but responsible for the regional rollouts and will take care that regional special features are considered and covered.

Your tasks:

Design, rollout, and operation of regional specifics for our cloud-based DMP apps infrastructure, including edge components and production applications. Following the security regulations as well as the ZF given framework;
Monitoring and diagnostics of the required infrastructure, applications, and services; intake of customer requests, consulting and developing of solutions based on the IT-Service-Operation framework;
Lead or participate on technical projects with a global footprint and provide level 3 support for production and non-production environments in our critical application portfolio;
Enabling solutions to be proactive monitored and automated, to improve the availability and performance of apps and services within the defined SLA;
Lead and ensure in-depth analysis of problems, performance, and availability issues by a proactive end to end monitoring and initiate corrective actions and implementation of preventative measures;
Write standard operating procedures for extended support teams and end-user-facing self-service support documents and be a part of an on-call duty service for our business-critical applications.

Your profile:

Bachelor’s Degree in Information Systems, Computer Science, Electronics or similar;
Minimum 2 years of experience in enterprise-level application administration and application infrastructure, as well as application hands-on experience in DevOps, build and/or environment automation;
Good English language skills;
Experience in providing customer support and resolution of technical issues and hands-on experience with AWS or Azure and Proven analytical abilities in addition to strong troubleshooting and diagnostic skills;
Understanding of security best practices and standards around Application Infrastructure.

Nice to have:

ITIL® experience, related Information Systems certifications;
Comfortable with Agile project delivery methodology (Scrum and Kanban).

We offer:

Working in a multidimensional environment with various stakeholders involved;
Being part of an international field-leading company with attractive career growth possibilities;
Real impact on the whole company (high visibility and driving changes);
Cooperation with the general IT management;
Medical care and MyBenefit;
Flexible working hours and home office.