Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world through our consumer brands: DTS®, HD Radio™, and TiVo®.
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced, and TiVo®.
Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe, and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.
About the role:
The Corporate IT Unified Communications team requires a day-to-day Solutions Supervisor to oversee the Collaboration services for Xperi. These services include but are not limited to Office 365 management, Exchange Hybrid, Exchange Online Protection spam filtering, advanced distribution list management, AAD Connect, SMTP relay, Office 365 Groups, SharePoint Online, OneDrive for Business, Zoom conferencing including conference rooms, Zoom Phone including BYOD, Ribbon SBCs, Five9 Contact Center, and Slack.
The Supervisor will be responsible for overseeing the team that supports, services, implements, and performs lifecycle management and daily operations of the tools and methodology for unified communications. This will include (but not be limited to) support run book creation and modification, service evaluation, day-to-day operations, lifecycle management planning and implementation, routine assessment, and implementation of compliance and discovery. In this role, the Supervisor will be required to (as needed) assist the team with resolving high-priority outages and provide end-to-end root cause analysis, work with vendors, work with the Service Desk and other teams for user resolution, and assist users directly with escalated incidents.
In addition, a successful candidate will be able to collaborate with other teams in a leadership position, have a firm understanding of all Collaboration solutions be forward-thinking, and be able to assist and collaborate with members of the Unified Communications team to support stated goals and objectives.
What you will get to do:
Who we are looking for:
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Life @ Xperi:
At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Xperi supports personal well-being, builds financial security and enables employees to share in our collective success.
Rewards include: