SME for Application Packaging

Roles and Responsibilities:

• Solid experience in Re-Packaging vendor applications (Physical Packaging, App-V, Migrations, SCCM Collection creations)
• MSI Knowledge should be excellent.
• Should be well versed with end-to-end Application packaging process
• Experience in Process Automation
• Hands on experience on tools like Install Shield, Wise Packaging Studio, MSIX and Advanced Installer.
• Ability to analyze and solve technical problems
• Knowledge of Bug Tracking tools, Package Versioning and Package Life Cycle Managing Tools
• Excellent troubleshooting skills
• Should be a Quick Learner and Good Team Player
• Provide technical consultancy and solution support to team in related area of technology
• Trouble shoot and resolve complex packaging issues
• Hands-on experience on Re-Packaging of applications and software distribution
• Develop best practices/ process documents in collaboration with the team
• Cross functional skills in EUC Engineering space.
• Strong domain knowledge of End User Workplace management
• Good team player
• Excellent written and oral communication skills
• Pro- active approach, strong team player
• Strong problem-solving skills including critical thinking, analysis, negotiation, Ability to work well under pressure and work on multiple projects

Transition requirements:

• Understanding the concepts of SOW, SLA, RLS, RACI, RBAC and SMTD contents.
• Understand & prepare queries on solution, scope, SLA and RLS etc. after completely understanding SOW document. Raise queries during Boot Camp and other forums during pre-planning and planning and ensure clarity to avoid any risk to transition and delivery
• MAP SoW and RACI (tower specific) between Wipro & Customer
• Identification and mapping of KA tools against each technology. Communicate inputs / efforts / pre-requisites required from customer to capture information using KAP tool
• No overrun of timelines (except due to dependencies & delays from customer / incumbent it must be signed off)
• Review with Transition Lead on deliverable listed in CIS Transition portal
• Work with Lead and perform 100% remote KAP excepting customer compliance which will restrict remote KAP
• Proficient level in updating SMTD documents.

Mandatory Skill Requirements:

• Proficient in Win 7 & Win 10 operating systems and good knowledge of file systems and registries
• Proficient in toolsets such as Wise package Studio, Install Shield, SCCM, Altiris etc.
• PowerShell scripting knowledge is required
• Good in technical trouble shooting and problem solving
• Proficient in Application Compatibility Tool Kit
• Experience in VB scripting
• Remediating compatibility issues in win 7/ win 10
• Proficient in ITIL framework
• Experience in re-packaging complex applications
• Must have Knowledge on application Re-Packaging, Application Compatibility testing and Software Distribution
• Should able to handle all technical customer escalations

Language & Mandate Requirements:

• English (mother tongue or min. B1 Level)
• SCCM Certification 70-703
• MD-102: Endpoint Administrator
• ITIL Foundation/Practitioner
• Operating System : Windows Server 2016, 2019, Windows Server 2012 (if still in use)
• Patch Management : Microsoft Endpoint Configuration Manager, HCL BigFix
• Scripting: PowerShell, VBScript
• Secure remote access : CyberArk

What we offer:

• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
• Premium insurance for medical services for employee and family members- Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law