Customer Support Engineer

Volue is a market leader in technologies and services that power the green transition. Around 800 employees work with more than 2 200 customers on energy, power grid, water & infrastructure projects.

Our mission is to provide innovative services critical to society, unlocking a cleaner, better and more profitable future. Working towards this goal, Volue has become a leading technology supplier and enabler of the green transition, helping energy companies simplify and optimize everyday operations.

We are now looking for a Customer Support Engineer for our Insight by Volue division. This role demands a strong eagerness to learn, curiosity, and excellent communication skills with customers to enhance our customer support.

As a Customer Support Engineer in the Insight division, you will play a vital role as the bridge between our company and our customers. Your efforts will ensure customer success by assisting clients in understanding and maximizing the utility of our solutions.

What you will be doing to make a difference:

• Analyse and follow-up of requests and questions from our customers
• Assist in problem solving with the rest of the Insight team
• Support our customers in accordance with the current service agreement
• Ensure high customer satisfaction
• Contribute to customer success
• Identify customer needs and see opportunities for additional sales

 What you need to succeed:

• A relevant Bachelor/Master's degree or other relevant experience (domain: energy, support)
• Eagerness to learn (knowledge of the energy market will be an advantage)
• Customer service mindset
• Basic understanding and management of APIs and authentication
• Ability to communicate technical topics from a FAQ or similar
• Good interpersonal and cooperation skills
• Great communication skills in writing and orally
• Fluency in English. Other languages like a Scandinavian language, Italian, Spanish or German are considered an advantage
• Disposition to work from Volue Gdańsk office at least twice per week 

You are proactive in your responsibilities and take initiative to continually develop yourself and your colleagues. You thrive on solving challenges, are focused on finding solutions, curious about new technologies, recognize opportunities and understand commercial requirements. You enjoy regular interaction with customers and are dedicated to creating exceptional customer experiences. As a team player, you derive satisfaction from collaboratively creating value with your colleagues.

Reasons to join Volue team and what we offer:

• Significant influence in shaping and developing the role further
• Authonomy and numerous opportunities for personal growth 
• A close-knit team of highly qualified and diverse professionals with extensive expertise 
• Flexible working hours and competitive compensation package, including Multisport card, group life insurance, private medical care, English classes, outstanding offsite events and sports groups
• Great colleagues in one of Europe’s most exciting green tech companies with innovative and international work environment

Company Culture

In Volue, we believe that in order to be a successful company, we need to bring everyone to the table.

We look at diversity as a competitive advantage. A diverse workforce enables better decision-making and creates more value. By inclusion, we refer to the sense of belonging and being part of a community at work. We want the people of Volue to feel welcome, valued and not least encouraged to bring their whole, unique selves to work.

Volue is about people. From staff to client, people are at the center of all our operations, and we always strive for a flat structure where everyone feels included, appreciated and recognized for their individual efforts. Or as we call it "ONE Volue". We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background or religious beliefs.