2nd Level Customer Care Specialist
Other
2nd Level Customer Care Specialist
Kraków
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
Java
SQL
Web Applications
Job description
Responsibilities
If you are passionate in all topics related to coding/web apps and prefer to work with already existing code, to analyze, troubleshoot and enhance it – you are the one we need!
- Provide 2nd level support for technical enquiries
- Analyze web applications behavior (by reading code) to independently resolve issues that are occurring in customer’s system
- Configure standard components for existing customers
- Monitor performance of TRANSPOREON platform and react on relevant incidents
- Check completeness of the system documentation and ensure it is constantly updated
Qualifications
- Basic knowledge of the web based applications configuration
- Ability to analyze code and perform simple modification in any of the following: Java, XML, XSLT, SQL
- Strong technical troubleshooting skills with the creativity in finding solutions
- Analytical mind with the ability to interpret technical solutions
- Fluent communication skills both in English and Polish
- Previous Customer Support experience would be a plus
- Familiarity with Web Services and network protocols and with software tools like JIRA, Spring, Maven is nice to have
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