🤓 2nd Level Customer Care Specialist
Undisclosed salary
🌍 TRANSPOREON | Zielińskiego 24, Kraków
🖥 https://www.transporeon.com/pl/👉 Requirements:
Responsibilities
If you are passionate in all topics related to coding/web apps and prefer to work with already existing code, to analyze, troubleshoot and enhance it – you are the one we need!
- Provide 2nd level support for technical enquiries
- Analyze web applications behavior (by reading code) to independently resolve issues that are occurring in customer’s system
- Configure standard components for existing customers
- Monitor performance of TRANSPOREON platform and react on relevant incidents
- Check completeness of the system documentation and ensure it is constantly updated
Qualifications
- Basic knowledge of the web based applications configuration
- Ability to analyze code and perform simple modification in any of the following: Java, XML, XSLT, SQL
- Strong technical troubleshooting skills with the creativity in finding solutions
- Analytical mind with the ability to interpret technical solutions
- Fluent communication skills both in English and Polish
- Previous Customer Support experience would be a plus
- Familiarity with Web Services and network protocols and with software tools like JIRA, Spring, Maven is nice to have