Junior Support Specialist (1st Level)
Support
Junior Support Specialist (1st Level)
Wrocław
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Office
SpyroSoft
Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. We have been included in the Financial Times ranking of 1000 fastest growing companies for three consecutive years: 2021, 2022 and 2023.
Tech stack
General IT Knowledge
Codebeamer
Parasoft
Confluence
Jira
MS Office
Job description
About Spyrosoft
Currently named the fastest growing technology company in Europe by the Financial Times, we were founded in 2016 by a group of IT experts with established backgrounds in software engineering. We specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries. Our teams are based internationally - Poland (Wrocław, Kraków, Białystok, Warsaw), UK (Ferndon), Germany (Brunswick, Munich), Croatia (Zagreb), USA (Ann Arbor) and India (Vadodara).
Project description
We are looking for IT Support Specialist to join our Polish-German team located in Wroclaw. The specialist will perform 1st line application support. Our team will be responsible for analyzing and escalating users’ requests, as well as solving the reported incidents.
Job description
- Registration, qualification and prioritization of all requests
- Ticket processing (analyse, solve, close/forward)
- Forwarding tickets from users to the next support line
- Documentation of all requests
- Communication with the Project and Incident Manager
Requirements
- Knowledge of English at a good level
- General knowledge of IT
- Communicativeness, openess
- Ability to work in a team
- Knowledge of German would be an asset
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