IT Application Support Specialist
Support
IT Application Support Specialist
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Microsoft Excel
BatchSenc
WSFTP
Visual Crone
Ice Wrap
Windows Server OS
Active Directory
Server Administration
SQL
Job description
Online interview
WE CONNECT THE PHYSICAL AND DIGITAL WORLDS
Swiss Post Solutions (SPS) is a leading outsourcing provider for business process solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in business process outsourcing (BPO): location strategy, process optimization and technology. Part of the Swiss Post Group, SPS’ 7500 employees and specialized partners span the full range of the industry – from insurance, banking, telecommunications, media and retail to energy supply and travel & transportation – addressing customer needs in more than 20 countries.
Our customers rely on us to be their experts in the fields in which they want to stand out from their competition. This makes working for SPS a demanding, but also exciting and challenging experience.
YOUR ROLE:
The IT Application Support Specialist provides daily support for company document processing platforms, analyses performance of the platforms, recommends necessary upgrades, identifies problems, and cooperates with other IT teams as well as 3rd party providers on RCA and resolution.
YOUR RESPONSIBILITIES:
- Daily support for document processing platforms.
- Implementation of updates to the platform in production systems.
- Platform performance monitoring.
- Identification of problems in the platforms.
- Cooperation with development teams and 3rd party providers on RCA and resolution for problems identified in the platform.
- Cooperation with IT Infrastructure, Development, Client Service Management departments in other countries.
- Data analysis.
- Work on system and support documentations.
- Support for cloud infrastructure issues.
WHAT YOU WILL NEED:
- Preferred a master’s degree in information technology sciences
- Experience in working with document processing platforms or business systems
- Very good knowledge of Microsoft Excel (analysis)
- Document processing platform administration, including tools such as: BatchSync, Visual Cron, WSFTP, IceWrap
- Active Directory administration
- Windows Server OS administration
OTHER REQUIRED QUALIFICATIONS:
- Highly proficient in spoken and written English
- Good analytical skills
- Good communication skills
- Highly motivated
- Good team worker
- Able to work under time pressure
- Readiness to work on shifts
OPTIONAL:
- Microsoft SQL Server administration
WHAT WE WILL OFFER:
- remote work opportunities
- appealing benefits: sport activities, private medical care, trainings and company integration events
OTHER INFORMATION:
Work Times:
US: 16/6 – 40h per week
Monday – Saturday: 9:00 – 17:00, 17:00 – 01:00 (ND)
UK: 12/5 – 40h per week
Monday – Friday: 7:00 – 19:00
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