Technical Writer

Snowflake is expanding rapidly, and we're seeking individuals who are eager to join our growing team. We value our culture, customers, and commitment to diversity and inclusion. We’re looking for candidates who are ready to contribute to our vision of reinventing data warehousing with our innovative, cost-effective cloud solutions. Join us to be part of the leading Data Cloud, enhancing our offerings from data pipelines to AI/ML capabilities. 

Snowflake technical writers work with a world-class team of engineers and architects to create product documentation for Snowflake's industry-leading Data Cloud. Working in a fast-paced and challenging environment, you experience the immediate and direct impact of your contributions as Snowflake delivers weekly releases to our rapidly growing base of global customers.

Work model: hybrid (3 days per week in the Warsaw office)

RESPONSIBILITIES:

• Immerse yourself in our product; live and breathe it as if you were our most dedicated customer. We're looking for someone who not only understands our product deeply but is also passionate about it. Engage with it, experiment, and use your insights to enhance the documentation you create.
• Create online reference docs, user guides, and tutorials/quickstarts for a wide range of audiences (SQL engineers, application developers, administrators, end-users, etc.).
• Ensure that all features, enhancements, and changes are fully documented as you work with product managers, software engineers, technical project managers, and UI designers in a team environment.
• Deliver weekly product updates and documentation.
• Help drive customer engagement and adoption by engaging with Support engineers, Customer Success Managers, and Developer Relations to produce other types of content, including:
• Knowledge Base articles and answers to Community questions
• Technical blog posts and videos
• Implementation guides, migration guides, best practices, and FAQs

REQUIRED SKILLS/EXPERIENCE:

• 5-7 years creating product documentation for a wide variety of audiences
• Experience documenting interfaces (UI, CLI, API, etc.) for technical audiences, as well as developing user guides and tutorials for less technical audiences
• Familiarity with ETL/ELT, cloud computing platforms, and programming languages
• Experience with open-source platforms and authoring/publishing tools for "Docs-as-Code" (Git, RST/Sphinx, Markdown, etc.)
• Exposure to SQL, RDBMS, and database drivers/connectors (JDBC, ODBC, etc.)
• Comfortable with reading and running sample code

ADDITIONAL QUALIFICATIONS (DESIRED BUT NOT REQUIRED):

• Understanding of big data analytics, machine learning, and statistics (Spark, Scala, R, etc.)
• Exposure to any of the following technologies:
• Data ingestion, streaming, or data lakes
• Identity and access management (SSO, OAuth, MFA, etc.)
• Networking and private connectivity on AWS, Azure, or Google Cloud
• Data encryption
• Knowledge of:
• CI/CD methodologies and technologies (Jenkins, Lambda, etc.)
• Open-source publishing formats such as DITA XML

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.