Our customers are very happy with our technology and are quickly expanding their use cases, only limited by their own imaginations. The Customer Experience Engineering Team aims to enable customers to push these limits, and when customers run into roadblocks or issues, enable them and our internal technical resources to resolve those issues and get back to seeing success with Snowflake. 

Snowflake’s Customer Experience Engineering Team is expanding! We are looking for a Software Engineer to join our team who likes building intelligent data applications that give insight into diagnostic data and technical content that is relevant to issues customers may be facing. Our Customer Experience Software Engineers enjoy developing features into the Snowflake product that aim to reduce friction points that block customers and regularly require help from Snowflake technical experts. They are excited by the challenges presented by extracting intelligence from a wide variety of data sources, including structured and unstructured data. 

As a Customer Experience Software Engineer, your role is to build an industry-leading data management system that customers love. You will solve challenging technical problems related to security, parallel and distributed systems, programming, resource management, large-scale system maintenance, and more! This role gives you the chance to grow your knowledge of and contribute to a robust, highly scalable and secure enterprise SaaS platform that services thousands of customers and hundreds of millions of complex queries daily. You’ll be building and learning about the user interfaces bridging the enterprise world with the consumer experience while working alongside a world-class team of both industry veterans and rising stars.

YOU WILL:

• Implement projects that span our stack, including Java and Python services hosted in AWS Lambda and Kubernetes
• Collaborate with a cross-functional team, including product management and design
• Deliver features requiring close coordination with several partner teams
• Be a participant in defining the product vision and team planning
• Pinpoint problems, instrument relevant components as needed, and ultimately implement solutions

OUR IDEAL SOFTWARE ENGINEER WILL HAVE:

• B.S. or M.S degree in CS, MIS, or equivalent discipline
• 3+ years hands-on software engineering experience
• Experience with modern application design architecture, good API design patterns, performance and scale
• Expertise in at least one of the following (bonus for more than one): Python, Java, NodeJS, GoLang, C#, Ruby
• Experience with software engineering best practices: unit testing, code reviews, design documentation
• Excellent debugging and troubleshooting skills, especially in a cloud environment
• Great communication skills, both verbal and written and an interest in working with a diverse set of peers and external developers
• Genuine enjoyment of the art of building great software, and a love of learning new things
• Interest in Machine Learning (as a working experience or hobby projects). Familiarity with pandas, sci-kit, or torch libraries is a bonus
• Interest in Large Language Models and the opportunities those technologies provide

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. 

How do you want to make your impact?

SALARY:

We believe all Snowflake employees have an impact in the long-term success of Snowflake, which is why new hire equity is designed to be a considerable part of your annual compensation. When the price of Snowflake stock rises, we are all rewarded.

At Snowflake, equity is an important part of our total compensation package which is comprised of:

• Base salary 
• Bonus target or sales commission target
• Equity in the form of Restricted Stock Units (RSUs)

The total target monthly compensation range for this job is 30 000 - 50 000 PLN

The final compensation offered will vary based on individual experience, skills, and job-based knowledge. 

BENEFITS

Snowflake is excited to offer a variety of benefits for our employees in Poland. For all details on benefits and perks you're eligible for as well as resources to help you understand your coverage, please review the following:

• Medical & Dental Insurance
• Mental Health Support
• Employee Capital Plan (PPK)
• Life Insurance
• Gym reimbursement / Multisport
• Phone reimbursement
• Modern Family Benefits
• Family Planning, Maternity/Paternity and Parenting Support with Maven
• Rethink: Parenting and family support for children with developmental disabilities or learning, social, or behavioral challenges.
• Adoption and surrogacy reimbursement
• Global Parental Leave
• Care Express
• And also: free snacks & coffee in the office
• Internal trainings, parties.