Senior Technical Product Manager – BugSnag

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools such as TestComplete, Swagger, ReadyAPI, Zephyr, and Bugsnag are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior Technical Product Manager – Bugsnag

• This role provides the opportunity to drive the vision and strategy of a high-velocity, growing business, built around established products plus other useful products that you will bring to market.
• It offers the chance to innovate with a talented and passionate cross-functional team spanning across engineering, design, marketing, and sales.

Product intro:

We believe developers should have full visibility into the experiences end users have with their applications. So, we build developer visibility tools that provide development teams with all the insights they need into their end users’ experiences with an app. This ensures that developers can find and fix issues as swiftly as possible and provide first-class digital experiences to their customers. 

SmartBear’s BugSnag product is a market-leading error and performance monitoring solution that helps development teams understand the general health of their applications through the eyes of users. It identifies issues such as application crashes and errors and then routes the issues (with context) to the developers to triage and fix.

Our observability offering is continuing to expand in scope and capability and we are looking for a talented technical product manager to help drive these efforts. We have an amazing customer base and you will get to work with the best in the business at companies like Netflix, Lyft, Amazon, Shopify & Tinder.

Go to our product page if you want to know more https://www.bugsnag.com/

You can even have a free trial to check it out 😊

About the role:

As a Senior Technical Product Manager you will be responsible for strategic planning, product life-cycle management, and execution for complex software observability products. Successful candidates tend to be technology enthusiasts, strategic, entrepreneurial in spirit, hands-on, research-savvy and analytically-driven, with proven experience operating in a software business.

• Deeply engaged in SDK direction: You will need to be a technology enthusiast that enjoys downloading the latest frameworks and putting them through their paces. You will be discussing error handling in PHP with one engineer and then exploring the complexities of measuring network requests on Android devices with another.
• Understand users and their job to be done: You will conduct in-depth market research and lean experiments to understand your customer, the problems they are trying to solve, and the outcomes they expect.
• Create, maintain and communicate product vision and strategy: You will prioritize customer needs and define an overall product strategy by working closely with key stakeholders in product management, marketing and sales.
• Drive product roadmap: You will translate customer needs into product capabilities through backlog grooming, rigorous prioritization, and collaboration with leaders in engineering and UX.
• Define well-articulated user stories: You will break down complex features and capabilities into bite-sized deliverables with well written user stories, acceptance criteria and occasional mock-ups that the engineering team can work with.
• Bring product to market: You will work closely with your Product Marketing Managers and Sales Leaders to design go-to-market strategies, identify optimal pricing and packaging approaches and translate all the features you built into market worthy stories.
• Measure successes and failures: You will define success criteria and measure everything you do - metrics are key!
• Keep a close eye on business goals: You will work with Product leadership to ensure that we hit key revenue and profit goals on a quarterly basis.

We are looking for you if you have:

• Current Product Managers with 3+ years of PM experience
• Development experience with 3+ yrs engaged in platform development (Android, iOS, Ruby, Java, .NET, etc.)
• Outstanding organizational abilities as well as written and verbal communication skills
• The ability to think logically, critically, and constructively about complex problems and communicate solutions to both technical and non-technical audiences
• A laser-like focus on creating value for customers and removing friction for engineering teams
• Strong understanding of microservice-based architectures
• Market experience within the Observability / APM space is a big plus
• The capacity to formulate opinions about how customers will want to engage with certain platforms and be able to discuss those platforms with SMEs

SmartBear offers: 

• Bonus 5% of annual salary
• Copyrights deductible costs (creative tax)
• 300 PLN of annual budget for fitness reimbursement
• Employee referral program – 10 000 PLN gross for recommendation
• Birthday Benefit – Employees will be given the day off on their birthday and can expense lunch
• Summer Fridays – Every Friday in July and August, offices will begin closing at 3 PM, and work hours will end
• Possibility of remote work, flexible working hours
• Breakfasts on Wednesdays, Lunches on Fridays, and many other snacks in the office during the whole week
• Buddy program
• Integration events
• Access to Pluralsight and LinkedIn Learning
• Private Medical Care (LuxMed) and Multisport
• For B2B contract: 27 days of paid annual leave and Private Medical Care (LuxMed)
• … and we are working on more ideas 😊

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
• We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.