Junior IT Specialist
Other
Junior IT Specialist
Setapp
Warszawa
Type of work
Undetermined
Experience
Junior
Employment Type
B2B
Operating mode
Office
Tech stack
Microsoft Windows
Active Directory
Mac OS
Linux
Android
iOS
VoiP
VPN
Powershell
Python
Job description
What will your work involve?
- You will provide the highest quality technical support (at level I and II lines) to headquarter employees in Warsaw.
- You will take care of our clients' inquiries and orders.
- You will be responsible for process of applications, preparation and supplying workstations and other IT equipment.
- You will deal with diagnosing and solving software and hardware problems on workstations and mobile devices.
- You will be responsible for maintaining stock of workstations, telephones and accessories.
- You will ensure flawless operation of the conference room equipment and support for internal events.
- You will cooperate and build relations with admin teams and external service providers.
- You will propose new, creative solutions to problems and update them to team base knowledge .
- You will get involved in automatizing and building more effective team operation procedures.
- You will propose improvements in cooperation with clients and 3rd line support teams.
We are looking for people who:
- They have ~ 2 years of experience in the area of user support (1st or 2nd line) in a medium or large organization.
- They have extensive technical knowledge in the field of computer and peripherals support.
- Exceptional knowledge of operating systems of the Microsoft family (from 7 and up).
- They know MacOS and Linux operating systems. Optional experience in supporting these systems in a corporate environment.
- They have experience in supporting the corporate environment of devices mobile (Android / iOS).
- They move freely in applications from the Office suite or tools from the Google Suite environment.
- They know what SLA and OLA are, and are well familiar with order categorization and the ticketing system.
- They move smoothly in an Active Directory-based environment.
- They are not afraid of VoIP, VPN, PXE, MDM, SCCM, o365 terms.
- They do not tolerate "clickology" and automate their work using PowerShell, Python, javascript, or other programming language.
- They can effectively use Internet resources to solve an unusual problem.
- Effectively communicate with clients at various levels ( with technical and non-technical people, leaders, management).
- They can adapt a message to different types of recipients.
- They know English very well (able to read documentation).
We welcome: knowledge of ITIL, CCNA / MCDST, certificates, education
in the field of information technology.
Join us!