Customer Experience Deployment Engineer
PM
Customer Experience Deployment Engineer
Warszawa
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Office
Tech stack
Linux
Unix
JSON
Job description
Online interview
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance, including BP, Western Digital, Mass Mutual, and Koch Industries.
Delivering a world-class and modern customer experience is one of the topmost priorities for us as we move into the next phase of our growth. We are looking for senior level deployment engineers that are passionate about creating seamless and positive experiences for consumers of Saviynt products and services. In this role, you are responsible for the execution and outcome of deployment programs globally, requiring collaboration with cross functional teams and increase adoption of Saviynt products and services.
Responsibilities:
- Responsible for quality deployment of releases into customer environments. This role is critical to the safety of the production environment and helps prevent the introduction of bad or untested code into production on which the organization's internal and external customers depend.
- Assists in the successful deployment of integrated or stand-alone releases into non-production or production environments.
- Deployment Engineers support the mission to continually lead, facilitate, and coordinate synchronized releases by using the program to maximize the value delivered to their program Customers.
- Understanding systems development lifecycles and quality assurance.
- Partner with Release Manager to define requirements, unique configurations and impacts to customers implementation
- Develop implementation checklists and execute them
- Perform Sanity testing to validate system availability
- Assist customer to define unique test cases for the Quality Assurance team to execute
- Execute the following activities; environment snapshot, environment recovery, backup, scripts, Catapult deployments
Qualifications:
- Bachelor’s degree or higher, MBA preferred
- 5+ years of experience in a role with a direct impact on customer experience
- Exemplary communication, data analysis, and relationship skills (verbal, written, and presentations)skills.
- Track record of successful program management and strategic operations
- Experience with enterprise products or services
- Cross-platform experience and the expertise to identify and resolve integration issues
- Knowledge of system-level and integration level testing
- Proficiency in specifying and implementing testing and production environment infrastructure
- Strong quality assurance background
- Excellent understanding of the continuous integration practice
- Preferred: Identity and Access Management domain experience
Saviynt is an amazing place to work. We are a small but mighty company with phenomenal people. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high growth environment you belong with us!
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