Service Desk Analyst with English
Support
Service Desk Analyst with English
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
Windows Server
Job description
Online interview
The Operational Control Centre (OCC) requirements are to provide 24x7 monitoring, management and L1/L1.5 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications.
what we offer?
what we offer?
- Excellent global career growth opportunities.
- International and multicultural work environment with the opportunity to use English every day.
- Employment contract for a period of one year with the possibility of extending the contract.
- Flexible work days and hours.
- Supportive and friendly teammates and managers.
- Life insurance.
- Medical care.
- Possibility to 100% remote work.
your tasks:
- Answering the calls on the service numbers from Application and Infrastructure L3 team
- Create Incident tickets for outages/exceptions
- Respond to Alerts by following documented process
- Monitor Servers using tools
- Monitor Logs/Events
- Monitoring thresholds such as CPU Utilization, disk space etc.
- Monitoring mailbox
- Event evaluation with the help of knowledge databases
- Editing the ARS queues
- Receipt and processing of fault reports from customers
- Vendor Co-ordination
- Monitoring of the decentralized systems and the networks
- Install Approved OS/Security/Application patches
- Update Configuration Management Database
- Assist in troubleshooting application/Middleware teams in issues arising out of patches applied
- Hardware replacement
- Trouble shooting Name resolution problems
- Start/stop/bounce process
what we expect?
- At minimum 6 Months to 2 years of experience in Windows Monitoring & Management
- Fluency in spoken and written English
- Good Communication skills
- Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
- Basic Knowledge in ITSM tool IT user operations
- Basic Knowledge in Monitoring tool console operation for Infrastructure Management
Agencja zatrudnienia – nr wpisu 47
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