SAP - AZ Operations Manager

As an Operations Manager you will be responsible for managing the overall Data and Technical aspects of the operations and will be responsible for the effective and successful management of service quality, cost, and other performance measures as established and set for the Operations Department. The experienced Operations Manager will ensure efficient operations with user-centric approach. You will become a communication leader for critical outages with the business partners and focus on continuous improvement of the operational procedures, processes, and principles in the areas of service management, vendor management, work efficiency, management reporting and systems.

Responsibilities:

• Defining and managing quality of service
• Resolving incidents and handling user communication during outages
• Effective collaboration with other operations, engineering groups and vendors to deliver on targets
• Reporting health checks and results to the management and business stakeholders
• Governing vendors and managing the budget of the operations in collaboration with the director.

Job Qualifications

• Experience with Business Warehouse driven ETL in a corporate, IT, data related roles
• Understanding of BW process chains, ABAP and SQL
• Understanding of data replication and integration principles (ADF/SLT)
• SAP ECC, S/4 HANA, Azure experience is a plus

Nice to have:

• Experience in Service Integration and Management
• Experience in using Azure DevOps or Jira or other relevant tools
• Experience with any visualization software (Power BI preferred)
• Technical development hands-on experience
• Project Management skills.

What we offer:

• Responsibilities as of Day 1. You will have project ownership and autonomy to deliver change and results from the beginning.
• Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance.
• Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues. Corporate and functional training will enable you to succeed and develop from day one.
• Industry Certifications (ITIL, DevOps, MS portfolio etc.), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings.
• Big picture understanding of P&G IT and Product Supply organization and its Services in global multi-functional teams with several locations across continents.

Who we are:

P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation, and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment! We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.