Level 3 Operations Analyst - Identity & Access Management

Join our dynamic team at the forefront of securing and coordinating enterprise-wide services! As a Level 3 Operations Analyst in the Identity & Access Management (IAM) organization, you play a pivotal role in safeguarding P&G's information assets while ensuring seamless alignment between IT access and business needs.

Responsibilities:

Operational Activities:

• Handle day-to-day operational tasks for Identity & Access Management.
• Serve as the next-level contact for the Level 2 team.

Infrastructure Maintenance:

• Manage Ping Federate certificates for all Centrify tenants.
• Handle DNS management for new connectors.
• Perform manual/ad-hoc instance adjustments for connectors using Azure Pipelines.
• Maintain Azure resources, including creating/terminating VMs.

Repository Maintenance:

• Manage Identity & Access repositories, including Github and Azure Blob (cagent versions).
• Maintain and update SIEM alerts.

Application Passwords:

• Manage passwords used across various integrated platforms (Puppet, Azure/AWS, BigFix, Ping RADIUS, etc.).

Problem and Incident Management:

• Lead change, problem, and incident management processes for Identity & Access Management.
• Handle both critical issues and planned activities.

Knowledge Transfer:

• Provide knowledge transfer to Level 2 Operations.
• Cover new support processes and features/mechanisms deployed by engineering.

Qualifications:

• Educational Background: A degree in Computer Science or a related field is great, but if you have relevant Level 3 experience, we're equally excited to hear from you!
• Team Player: If you have a knack for guiding and mentoring, and perhaps some experience training or leading Level 2 teams, that's a big plus.
• PAM Passion: Have hands-on experience with Privileged Access Management (PAM) solutions? Awesome! If you're familiar with Centrify/Delinea Suite, even better.
• Cloud Curiosity: Whether you've explored the realms of AWS or Azure, your cloud experience adds a dash of extra appeal.
• Tech Savvy: Windows and Linux are your playgrounds, and you've got some scripting skills under your belt (think PowerShell or Bash).
• Tech Extra Credit: If you're into programming or have a touch of DevOps knowledge that’s an additional advantage.
• Toolbox Awareness: Familiarity with tools like ServiceNow and JIRA is a bonus. Don't worry if you haven't used them; we'll get you up to speed!

If you're ready to bring your skills and enthusiasm to our team, we're excited to hear from you!

What we offer:

• Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning.
• Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance.
• Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues. Corporate and functional training will enable you to succeed and develop from day one.
• Industry Certifications (ITIL, DevOps, MS portfolio etc), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings.

Who we are:

P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation, and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment! We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.