IT Support Consultant

JOB DESCRIPTION: 

We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a point of contact for IT related questions at the end-user level and responding to their needs in a timely manner.

Working hours: 8 hours/day. Service window: 9:00-17:00

RESPONSIBILITIES: 

• Install, configure and support hardware and software assets, printers, and phones
• Provide technical support across the company (in person or over the phone/online channel)
• Repair and replace equipment if necessary.
• Respond in a timely manner to service issues and requests
• Set up accounts for new users
• Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing.

REQUIREMENTS: 

• At least 2 years of experience in IT
• Good knowledge of Windows and Mac OS operating systems, up to date with latest technologies and trends
• Experience with Office 365 and Intune policies
• Experience with help desk ticketing systems and remote support tools
• Good level of English
• Experience with Linux is a plus
• Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
• Excellent interpersonal skills
• Willingness to learn
• Ability to maintain confidentiality of company information

COMPANY DESCRIPTION: 

NATEK is a leading provider of IT Outsourcing Services in Central and Eastern Europe.

With nearly 1000 people on board, we support Fortune 500 customers in nearshoring their operations in CEE.

With highly skilled teams and a strong focus on continuous upskilling towards new technologies, we help our customers to shift their focus on core activities while we take care of implementing innovation and automation to our services.