Business Analyst (IT Continuity & GRC)

NATEK is hiring an IT Continuity & GRC Tooling Business Analyst to join an international bank and be part of a key cybersecurity initiative that ensures operational resilience and supports a secure digital transformation.

You will be part of IT Group Cybersecurity & Digital Fraud department In Portugal ensuring core IT Continuity activities are performed by all the entities of the Group in

compliance to the Group IT Continuity Cybersecurity and IT Risk framework enabling the adequate protection of the environment.

Hybrid work: 40% (Cracow or Warsaw)

Responsibilities:

• Functional Specifications – Draft specifications for new and enhanced IT Continuity modules in ServiceNow, define layouts, rules, and workflows, and validate technical feasibility with product owners and developers.

• Development & Integration – Participate in Agile ceremonies, track development progress, address functional gaps, and validate prototypes and interim versions.

• Testing & Validation – Design and execute functional test plans, coordinate user testing, track and resolve defects, and approve results before go-live.

• User Training & Support – Create training materials, promote adoption, set up support channels, and gather feedback to improve usability.

Requirements:

• Educational Background: Bachelor degree in Computer Science, IT or related field

• Minimum of 5 years of experience in IT, including at least 3 years in IT Continuity, Resilience, or GRC tooling.

• Familiarity with ServiceNow or similar platforms, especially in designing workflows, business rules, and dashboards.

• Strong understanding of IT infrastructure (servers, networks, storage), virtualization, cloud services, and cybersecurity best practices.

• Language Skills:

  o Fluent in English (spoken and written) for documentation and stakeholder communication.

  o Intermediate proficiency in French is highly desirable but not required for collaboration with local teams and end-users.

Nice to have:

• Methodological Skills: Ability to work autonomously, improve assessment methodologies and anticipate stakeholder needs.

• Communication Skills: Strong ability to present complex technical and functional information clearly to both technical and non-technical audiences.

• Agile Experience: Familiarity with Agile methodologies and active participation in Agile ceremonies (e.g., UAT, story reviews).

• Training & Support: Experience in creating training materials, facilitating user adoption, and managing functional support channels.

Benefits

▪ Internal Mobility Program – enjoy many opportunities for career growth, jobrotations, diversity of projects & technologies

▪ Referral Program – enjoy cooperation with your colleagues and get a bonus!

▪ 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth- year cooperation anniversary with gifts

▪ NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus

▪ Cafeteria

▪ Medical Healthcare

▪ Multisport Club Card

▪ Technical and Personal training

▪ Language courses

Additionally only for COW:

▪ Life insurance

▪ Bonuses for Personal Events

▪ Day off for volunteering

About NATEK

Established in Brno, Czech Republic in 2004, we have been working with world leaders in the IT industry from day one. We are an experienced company with in-depth knowledge of building high-performing IT project teams. Our mission is to deliver high-quality IT outsourcing solutions within CEE to help

our clients make improvements in their performance while providing our employees with a work environment based on partnership.

Our teams’ experience in various industries (FMCG, banking, automotive, telecommunication) allows us to properly anticipate clients’ needs. Thanks to our expertise we develop customized solutions. Our recruitment department can match IT experts to the rights projects to provide a win-win situation.