IT Helpdesk with German
Support
IT Helpdesk with German
Warszawa
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Remote
Tech stack
Microsoft Windows
Microsoft Office
ServiceNow
Job description
Online interview
Your Role
- Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
- 1st and 2nd level support - troubleshoot and resolve IT-related problems from software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices.
- Log all phone calls in the Service Desk tool (ServiceNow).
- Ensure phone queue SLA are met.
- Take ownership and coordinate with other IT support teams for high-priority issues.
- Escalate unresolved tickets to next-level support teams.
Your Profile
- Fluency in German and English.
- Experience in providing IT support in computer, network, and server related areas
- Knowledge and working experience in PC / Laptop troubleshooting and providing end-user support.
- Excellent customer service skills.
- Problem-solving abilities.
- You are a team player :)
- On-call availability every second month.
Our Offer to You
- Stable employment conditions on the basis of the contract of employment.
- Annual bonus.
- Medical care with a basic dental package.
- Life insurance.
- Multisport card / Multicafeteria program.
- Language courses.
- Home office.
- An interesting and challenging career in a successful leading global organization.
- Possibility to work in an international environment with a multicultural team.
About Mettler Toledo
The products we build and service ensure that helicopters remain balanced in the sky, food is free of contaminants, and medicines are measured with the highest possible accuracy. Our customers succeed because of our commitment to precision instrumentation.
The products we build and service ensure that helicopters remain balanced in the sky, food is free of contaminants, and medicines are measured with the highest possible accuracy. Our customers succeed because of our commitment to precision instrumentation.
- Over 16,000 employees worldwide
- Over $3 billion in sales
- Servicing customers in more than 140 countries
- What we stand for: One Team. Global Reach. Amazing Solutions.
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