Helpdesk Specialist
Support
Helpdesk Specialist
Gdańsk
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Tech stack
Helpdesk
IT Support
Troubleshooting
Problem Solving
Team Player
Job description
Online interview
About Company
Medicalgorithmics S.A. is a Polish company that develops advanced systems for cardiology. Innovation is one of its main advantages –it is present both in the organization of day-to-day work and in the development process. Thanks to a multidisciplinary group of researchers and developers, Medicalgorithmics markets ground-breaking technological solutions. We develop algorithms, software and devices which are then implemented for manufacturing. It lets us provide telemedicine services – arrhythmia diagnostics and cardiac telerehabilitation supervision – to thousands of patients around the world.
Who are we looking for?
We are looking for skilled Helpdesk Specialists to cover two work shifts. As a Helpdesk Specialist, you will respond to support issues and questions through our ticketing system, over the phone, and instant message/chat – working to assess and diagnose computer hardware/software problems and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, and perform basic computer maintenance.
To ensure success as a Helpdesk Specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Helpdesk Specialist provides fast and effective support.
Your duties
- Provides support to employees and clients including installation, servicing and repairing PC systems and equipment
- Resolves issues in the areas of hardware/software installation, repair, upgrade and maintenance
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting and proper process/documentation is followed completely
- Acts as a liaison with customers and employees on administrative and technical matters for assigned projects
- Ability to follow defined processes and procedures
- Proficient in using Microsoft Office
- Instructs customers in the operation and maintenance of systems/equipment.
- Candidates may be asked to work any shift, holidays, and weekends
Requirements
- 4+ years of field support experience in PC or MAC troubleshooting and repair
- Experience working with the company’s hardware (PC and MAC), software (COTS and proprietary) and equipment products, such as some smartphone and/or tablet equipment
- Must have 3+ years of experience in a work environment with Windows 10 and the latest MAC OS
- Experience working with SLA’s and ticketing systems such as Connectwise
- Must have outstanding customer services skills with proven soft skills
- Must be able to communicate and write in both Polish and English
- Good interpersonal skills to work with customers and be able to excel in a team environment
- Good analytical and problem-solving skills
- Good communication/presentation skills
- Good time management and organizational skills with an attention to detail
- Ability to resolve hardware/software and equipment problems
- Must be willing to complete 1 or more Microsoft certifications within the first 6 months of employment
What we offer
- Participation in creating new team supporting our offices in Poland and USA
- Opportunities for development in advanced system/server administration area
- Work in a company where the skills, knowledge and individual character of each person are valued
- Flexible working hours
- Remote work opportunities
- Benefits: possibility to join medical care and Multisport, gifts for the wedding, birth of a child, birthday and holidays
Check similar offers
