IT Support Analyst
Support
IT Support Analyst
Luxoft Poland
Zabierzów
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Luxoft Poland
Luxoft, a DXC Technology Company, is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. We are a global family with an epic atmosphere – we love what we do!
Tech stack
L3 Service Support
Linux
Job description
Online interview
PROJECT DESCRIPTION
You will be part of the global Middleware team, working out of Krakow Poland, Pune or Mumbai India, responsible for the Axway Secure File Transport technology. The team is primarily responsible for ensuring the correct operation of the global infrastructure so that it can support our complex business environment. We help by providing advice to our clients as well as optimizing the solution to meet their needs. You will need to be able to work across multiple teams located in multiple locations across the globe.
WHAT YOUR RESPONSIBILITIES WILL LOOK LIKE:
We're looking for someone who can help us to:
- Provide day to day support for the legacy Axway Secure Transport platforms.
- Provide L3 service support and timely closure of incidents and tasks.
- Provide regular updates to project and management teams.
- Communicate with other line of business clients within Company.
SKILLS YOU SHOULD HAVE:
MUST HAVE
- Experience with the Axway Secure Transport product
- Self-motivated and able to work on your own or within project teams
- Willing to work hard to help transform the current service offering
- Able to work to tight deadlines
- A good communicator and possess good interpersonal skills
- Analytical and logical and enjoy solving problems
- Fluent in English
YOU HAVE
- A university degree computer science, management information systems or professional certifications.
- Strong linux and scripting skills - any development (any language) or automation experience would be beneficial
- A good understanding of infrastructure principles and system inter-dependencies outside the Axway environment
WHAT WE OFFER YOU:
Career and Professional Development
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world