Help Desk specialist with German
Support
Help Desk specialist with German
Luxoft Poland
Wrocław
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Luxoft Poland
Luxoft, a DXC Technology Company, is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. We are a global family with an epic atmosphere – we love what we do!
Tech stack
Helpdesk
Job description
Online interview
PROJECT DESCRIPTION:
It is operational activity, in a team, related with Service Desk functions on first level support, the main responsibilities are to support internal IT systems German-speaking users remotely, request registration, classification, prioritization and resolving or transferring them to the second line support. The main tool, which is used for that is ServiceNow system
WHAT YOUR RESPONSIBILITIES WILL LOOK LIKE:
- Provide first level technical support for corporate users
- Performing periodical maintenance tasks
- Field support
- Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
- Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support
- Performing periodical maintenance tasks
- Field support
- Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
- Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support
SKILLS YOU SHOULD HAVE:
- Fluent German is crucial
- Intermediate English language skills
- Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
- Technical education and/or mindset
- Good communication
- Customer service experience
- Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
- Technical education and/or mindset
- Good communication
- Customer service experience
- some help desk / service desk or call center experience
WHAT WE OFFER YOU:
Career and Professional Development
- Competitive salary
- Luxoft Training Center
- Access to e-learning Library
- Individual development plans
- Long-term cooperation with possibility to gain experience in different projects and technologies
- A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Well-being
- Group Life Insurance
- Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Medical costs reimbursement for employees (up to certain amount per quarter)
- Travel Insurance
- Benefit Program - Cafeteria and Multisport Card
Work-Life Balance
- Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
- Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
- Convenient locations in a modern offices with game rooms
- Multinational projects for clients all over the world