Senior IT Engineer (Windows)
Admin
Senior IT Engineer (Windows)
Poznań
Type of work
Undetermined
Experience
Senior
Employment Type
Permanent
Operating mode
Remote
Tech stack
Windows Server
VMware
Hyper-V
Azure
Powershell
Active Directory
Job description
Online interview
Join our team in Lumen!
Senior IT Engineer (Windows)
Place of work: Poznań
Contract of employment
Summary:
The Senior Windows Engineer is a technical specialist working as part of the EMEA Managed Services Windows team. The role will be working a 40-hour week on a shift pattern which includes weekends working either Tuesday to Saturday or Sunday to Thursday and covering the EMEA teams hours of 07:30-16:30 GMT
The team provides world-class support to an enterprise-level client base responsible for incident resolution, processing of change requests, and contributions to problem management for all Microsoft platform cases. The candidate will ideally be an IT Graduate and be qualified to an MSCA/MCSE/MCITP level or possess a similar proven track record of experience.
Responsibilities:
- Resolving third level support cases; 90% of which will be resolved without escalation.
- Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
- Ensuring the Client and ticket is up to date at all times on incident progress.
- Maintain, troubleshoot and coordinate replacement of faulty hardware.
- Involved in the execution of Client Change Requests in a timely manner as planned by Client Service Partner, Engineering and Hosting Compute Manager.
- Escalation of critical issues/outages to Hosting Compute Management as per procedures.
- Identify and deliver opportunities of automation to support the global teams efficiency efforts.
- Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
- Daily review and action of open cases; updating Operations Management on current cases and their status as appropriate.
- Update Operations team on any projects being worked on.
- Creation of weekly reports published to the line manager.
- To provide comprehensive handovers to global peers at the end of the shift.
- Attend Daily Operations and Change Review Meetings as required.
- Log cases to 3rd party vendors requesting assistance on unresolved issues.
- Compliance – working with the CTL Client base to organize and schedule compliance items such as hardware and software updates including firmware revisions and OS and Application patching.
Skills or Abilities
- Detailed working knowledge of Microsoft Operating Systems (Windows Server 2003, 2008, 2012, 2016)
- Detailed knowledge of VMware and virtual environments.
- Working Knowledge of one or more of the following: Active Directory, DNS, Microsoft SQL, IIS, Netbackup, McAfee, Microsoft Clusters
- Working knowledge of Server monitoring
- Experience with Ansible/Shell/Perl/Expect/Powershell and/or other scripting languages and/or web development technologies
- Possess analytical troubleshooting skills combined with excellent written and verbal communication skills
- Be organized and be able to work under pressure
- Be motivated and possess a ‘can do’ attitude
- Proactive and energetic nature
- Preferred: Knowledge and interest in Unix and/or Linux.
- Preferred: ITIL accreditation
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