Helpdesk Support

We are looking for a Helpdesk Support Specialist to join the IT Service Desk team supporting users across the United States, Canada, and other international locations within a global aerospace and defense organization.

offKey responsibilities

• Provide first-line technical support for hardware, software, network, and telecommunications systems.
• Diagnose, identify, and isolate technical issues based on user reports and incidents.
• Resolve incidents promptly or escalate more complex cases to specialized support teams.
• Log and track tickets in the ITSM system while adhering to agreed service levels (SLAs).
• Support remote users, including VPN and remote access connectivity.
• Assist with mobile device support and encrypted USB devices.
• Maintain user accounts and access in restricted and shared working environments.
• Create and update operational procedures and technical documentation.
• Communicate system alerts, outages, and service updates to end users.

Ideal candidate profile

• Basic knowledge of Microsoft operating systems.
• Required languages: Polish (fluent), English (min. B2) and French (min. B2).
• Experience supporting Microsoft Outlook and the Microsoft Office suite.
• Strong customer service orientation and communication skills.
• Ability to work independently and collaboratively within a team environment.
• Professional telephone etiquette.

Conditions

• Employment type: B2B
• Salary: 80-100 PLN net/h
• Start date: ASAP
• Location: Fully remote
• Working hours: Monday–Friday, approximately 14:00–22:00 (aligned with North American business hours)
• International working environment

Recruitment steps

• Phone call with Recruiter (20–30 min.)
• Interview with the Client
• Feedback and decision

W KUBO naprawdę zależy nam na ludziach. Zapraszamy osoby w różnym wieku, o różnych tożsamościach
i sposobach funkcjonowania oraz niezależnie od sytuacji zdrowotnej i rodzinnej. Autentyczność jest dla nas wartością, a naszym celem jest uczciwy i otwarty proces dla wszystkich.

At KUBO, we genuinely care about people. We welcome candidates of all ages, backgrounds, identities, family constellations, health situations, and ways of thinking and interacting with the world. You’re welcome to be yourself — we value authenticity, and we’re committed to creating a fair and inclusive process for everyone.