Technical Support Engineer

Kontomatik Sp. z o.o.

Warszawa

Type of work

Undetermined

Experience

Junior

Employment Type

B2B, Mandate

Operating mode

Remote

Tech stack

Polish

master

Communication Skills

advanced

Analytical Thinking

advanced

English

advanced

IT background

junior

Customer Support

junior

QA

nice to have

Programming

nice to have

Linux or MacOS

nice to have

Job description

Online interview

About Kontomatik

First to get an Account Information Service Provider license in Poland (💪), we’re offering services that help banks and loan companies. Two of our main products are PSD2 based automatic financial data gathering platform via APIs from banks in Poland and Europe as well as an advanced PDF parsing tool that extracts data from bank statements.

The idea behind it is quite simple - those can be used to judge if a person will be able to pay off a loan. We gather the financial data and using Machine Learning tools we label transactions and calculate our proprietary probability of default score. Of course there are other applications such as bookkeeping, expense tracking and many more.

About the job
As our Technical Support Engineer your main responsibility will be handling daily communication with our clients (B2B&B2C) and making sure our services work well. Your daily tasks will include:

communicating with clients via our ticketing system (integrated with our support mailbox);
explaining how our services work;
initial analysis of reported bugs (checking logs and other BI tools);
discussing the support cases with developers;
constant monitoring of our API connections;
testing current and new services;
writing documentation and user guides;
releasing installation packages to our clients;
configuring services and managing technical accounts of our clients.

Our expectations:

some experience supporting clients, either internal or external;
IT/tech savvy;
coding, programming or scripting basics (e.g. Markdown, Bash, HTML, CSS, JavaScript);
analytical thinking;
good communication and writing skills;
fluent Polish and advanced English.

Being able to work from the office a few days a week will be a plus, but we're accepting fully remote candidates (within Poland only).

Nice to have:

Java and Git knowledge;
software testing experience;
readiness to work between 10am and 6pm.

We offer:

competent and helpful colleagues (as we humbly describe ourselves);
technical management;
Agile (not Scrum) work methodology based on priorities;
technical excellence mindset - we are pretty serious about this;
sports subscription and medical insurance after a trial period (3 months);
paid time off.

Working tools:

high-end laptop with Linux or a MacBook Pro (Windows is a no-no);
YouTrack (it's waaay faster than Jira);
Google Workspace (keeping documents in cloud over sending hundreds of versions of the same file over emails);
Git (Github cloud), IntelliJ IDEA;
our technology stack involves mainly Java, Elixir and Python, with all apps deployed to Google Cloud Platform.

Recruitment process:

CV selection - to see whether your education and experience are compatible with our needs;
phone call - selected candidates will receive a phone call, during which we will ask you some questions that are general/HR related and probably some regarding the merit of the field as well;
full interview - if you did well during the phone call, we will organize a longer meeting where we will talk in depth about your knowledge, skills, experience, and answer any questions you might have as well;
(optionally) recruitment task - depending on whether we want to explore further any of your skills in practice, we might ask you to do a job-related task at home;
offer - assuming you've passed all the steps, we'll make you an offer to come work with us and discuss the details of you joining the team.