Systems Specialist I
Support
Systems Specialist I
Katowice
Type of work
Undetermined
Experience
Junior
Employment Type
Permanent
Operating mode
Remote
Tech stack
ERP
HTML
CRM
Salesforce
Job description
Online interview
What you’ll do at Jamf:
The Systems Specialist I works in the Business Operations department and is primarily responsible for the maintenance and administration of the various systems used by Jamf. The Systems Specialist will spend their time completing needed administrative tasks, support both internal and external users, improve experiences, assist in quality assurance tasks and other systems related tasks as they are assigned. This person will work under the direction of the Systems Manager.
Responsibilities:
- Complete all assigned Service Desk tickets in a timely manner with high customer satisfaction.
- Completion of all assigned project work in a timely manner and high level of quality.
- Create or update documentation based on projects or needs of the department.
- Work with the Business Intelligence team to monitor and improve data quality within the systems our team manages to make sure reports are accurate and processes run correctly.
- Ongoing customization/alteration of our CRM environment based on tasks assigned.
- Aid in quality control process to make sure completed projects are released to meet requirements and quality standards.
- Follow guidelines of the change control process set by the Systems team or other teams the Business Operations department collaborates with.
- Manage the end user and customer experience within the systems that both Jamf employees and our customers use to ensure a positive and effective experience.
- Be available outside normal business hours tasks for emergencies or tasks that need to be completed outside standard hours.
Skills & Requirements:
- A combination of relevant IT experience and education may be considered.
- Proven working experience with CRM or ERP system (Required).
- Experience with theSalesforce.com platform (Preferred).
- Experience with call center platform management (Preferred).
- Interaction with a team in a help-desk style environment (Required).
- Basic understanding of basic web technologies (HTML, JavaScript and CSS) (Required).
- Fluency in English.
- Excellent written and verbal communication skills.
- Excellent Organizational Skills (Required).
- Strong troubleshooting and problem-solving skills (Required).
- Excellent Critical Thinking Process (Required).
- Ability to interact effectively with co-workers in a results driven culture.
- Ability to interact with internal and external shareholders positive attitude.
How we help you reach your best potential:
- We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
- Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
- Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
- Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Ability to support and give back to your community through volunteer paid time off.
- We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
- 24 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
You are the right kind of Jamf if:
You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.
Why Jamf?
Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.
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