Support Analyst - Loan IQ

Unleash innovation in financial technology - redefine how structured finance solutions are supported and optimized!

Warsaw-based opportunity with hybrid work model (2-3 visits per week in the office)

As a Functional Support Analyst - Loan IQ, you will be working for our client, a leader in structured finance services. You’ll play a crucial role in maintaining and enhancing Loan IQ, a core application used by the Structured Finance teams. Your work will directly influence operational efficiency, user satisfaction, and the delivery of cutting-edge financial solutions, driving forward technological excellence and innovation.

Your main responsibilities:

• Support back office and middle office teams as a help desk for incidents and requests related to Loan IQ

• Inform end users about application incidents and their resolution

• Identify recurring functional issues and develop permanent solutions

• Create documentation and contribute to a knowledge base of best practices

• Perform release quality checks and generate reports for operations teams using SQL

• Actively participate in continuous improvement initiatives

• Collaborate with development teams to ensure timely resolution of issues

• Liaise with clients to investigate incidents and facilitate swift problem resolution

You're ideal for this role if you have:

• Minimum of 3 years of experience in back or middle office within structured finance

• Strong knowledge of Loan IQ

• Fluent English language skills

• Customer service mindset with a focus on continuous improvement

• Excellent analytical and problem-solving skills

• Good communication skills and ability to collaborate across diverse teams

• Relational database and SQL querying knowledge or eagerness to learn

It is a strong plus if you have: (optional)

• Fluency in Polish or French

• Relevant certifications in financial technology or support roles

Language Required for the role:

• Fluent English command

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER