Mid-Level Functional Support Analyst – Loan IQ

Unleash innovation in financial technology — redefine how structured finance solutions are supported and optimized!

Warsaw-based opportunity with hybrid work model (up to 2 remote days per week)

As a Mid-Level Functional Support Analyst – Loan IQ, you will be working for our client, a leader in structured finance services. You’ll play a crucial role in maintaining and enhancing Loan IQ, a core application used by the Structured Finance teams. Your work will directly influence operational efficiency, user satisfaction, and the delivery of cutting-edge financial solutions, driving forward technological excellence and innovation.

Your main responsibilities:

• Support back office and middle office teams as a help desk for incidents and requests related to Loan IQ
• Inform end users about application incidents and their resolution
• Identify recurring functional issues and develop permanent solutions
• Create documentation and contribute to a knowledge base of best practices
• Perform release quality checks and generate reports for operations teams using SQL
• Actively participate in continuous improvement initiatives
• Collaborate with development teams to ensure timely resolution of issues
• Liaise with clients to investigate incidents and facilitate swift problem resolution

You're ideal for this role if you have:

• Minimum of 3 years of experience in back or middle office within structured finance
• Strong knowledge of Loan IQ
• Fluent English language skills
• Customer service mindset with a focus on continuous improvement
• Excellent analytical and problem-solving skills
• Good communication skills and ability to collaborate across diverse teams
• Relational database and SQL querying knowledge or eagerness to learn

It is a strong plus if you have: (optional)

• Fluency in Polish or French
• Relevant certifications in financial technology or support roles

Language Required for the role:

• Fluent English command

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.