Mid-Level Deskside Support Technician

Empower seamless IT support — enhance workplace productivity through expert hardware and software assistance!

Warszawa-based opportunity with hybrid work model.

As a Mid-Level Deskside Support Technician, you will be working for our client, committed to maintaining operational excellence and delivering outstanding user experiences. Join a dynamic team that values innovation, efficiency, and professional growth.

Your main responsibilities:

• Handle Level 1 and Level 2 hardware and software incidents to ensure quick resolution and minimal downtime
• Install, configure, and maintain Windows 10/11 workstations for optimal performance
• Prepare and deploy IT equipment, including PCs, phones, and printers, in a timely manner
• Manage user accounts in Active Directory to maintain security and access controls
• Support users with Microsoft 365 tools such as Outlook, Teams, and OneDrive
• Handle first-level network incidents to ensure smooth connectivity
• Manage IT stock, track hardware assets, and support deployment phases
• Provide on-site support to maintain high internal user satisfaction and operational effectiveness

You're ideal for this role if you have:

• At least 2 years of experience in user support within a structured IT environment
• Proficiency in working with Windows 10/11, Active Directory, and Microsoft 365 suite
• Strong troubleshooting skills for hardware and software issues
• Excellent communication skills in English (fluent level)
• Demonstrated ability to work autonomously on-site with organization and attention to detail

It is a strong plus if you have: (optional)

• Relevant certifications such as CompTIA A+ or Microsoft Certified Support Technician
• Experience with ticketing tools and LAN/WAN environments

Language Required for the role:

• Fluent English

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.