Support Engineer
IT House exists since 2016. We’ve come a long way through this time. We built a strong and experienced team of professionals. We specialize in working with a variety of methodologies. We are familiar with the latest technologies and for each project, we choose tools that give our partners a guarantee of project execution, safety, scalability, and further development.
We know that every IT specialist is looking for challenges and interesting projects.
We believe that the combination of knowledge and passion is a recipe for success.
We give our people the opportunity to grow and create an environment where work is a pleasure.
We are a strong partner one of the fastest-growing data center companies, growing connectivity between clients worldwide.
With 200 data centers in over 24 countries spanning across 5 continents, our’s partner is a place for the Cloud services, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation.
All together we are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions.
About the role of IT Support Engineer
This person will have the opportunity to join a team working in an international environment and cooperating with various regions of the world: the United States, China and Western Europe.
This role is responsible for providing level 2/3 support by responding to, evaluating, and prioritizing incoming IT support requests from the IT service
These requests are based from all metros where our partner has internal employees and on hardware and/or software issues
Daily challenges
- Zoom room technical deployment, management & meeting support
- Troubleshoot to resolution Windows 10, Mac OS, Microsoft Office 365, and other internal application software issues as assigned
- Image, configure, upgrade, and repair Dell laptops and desktops
- Active Directory, O365, MS Exchange
- Administer and maintain iPhone and Android mobile phones\tablets via Intune MDM
- Remote support for all locations in EMEA
- Help troubleshoot and work with telecom engineers
- Provide outstanding customer service
- Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation
- Understands implications of work and makes recommendations for solutions
Experience in:
- English language speaking and writing skills
- Wide knowledge of, Windows 10, Mac OS, Office O365
- Experience with Zoom conference room technology
- Understanding of system administration, basic networking, and VoIP concepts
Nice to have:
- Bachelor’s degree in Computer Science or MIS or equivalent work experience
- Detail oriented, deadline and results driven
- Excellent written and verbal communication skills in English
What we offer?
- Private medical care
- Work remotely or in an office in Warsaw
- Training courses and conferences
- Diversity of projects
- The opportunity to develop your interests
Here you soon :)