Support Engineer

Inuits

Kraków

Type of work

Undetermined

Experience

Junior

Employment Type

Permanent, B2B

Operating mode

Remote

Tech stack

JavaScript

regular

Redis

regular

MySQL

regular

REST API

junior

Job description

Online interview

Julius empowers enterprise brands, advertising agencies, PR companies, and media conglomerates to run influencer marketing in-house with their beautifully designed, data comprehensive platform. Founded in 2015, their clients span 3 continents and we’re looking for passionate, entrepreneurial-minded go-getters to help us achieve their mission of being the industry’s standard SaaS solution for influencer marketing.

About the role:

As a Support Engineer, you will be a part of the Support Team, which works closely with the Engineering Team. You will be interfacing with the other side of the business to diagnose issues. As a team, we work on daily alerts and provide constant support.

What you will take on:

Working with daily reports with alerts;
Defining and diagnosing software and server issues;
Resolving bugs;
Monitoring and maintaining the application;
Escalating issues that are out of scope;
Cooperating with the Engineering Team to provide solutions to the users;
Staying in touch with users via e-mail, dedicated Slack channels, and JIRA.

What you already have:

Experience in JavaScript, Relational or Non-Relational Databases;
1-2 years of programming experience;
Understanding of Rest API;
Willingness to learn;
Ability to communicate with ease and clarity.

Nice to have:

Experience in clouds (AWS);
Bachelor's Degree in Computer Science or other IT-related studies;
Contribution to an open-source project.

Please mind, that job requires working hours adjusted to US Eastern Time.
This means the start time would be 15:30, providing support until 23:30.

In exchange for your skills, we offer:

Supportive relationships, built on transparency and a flat structure, in a diverse and multinational team;
Office in the center of historical Kraków, where your dog is always welcome;
Flexibility when it comes to working from the office or home;
Perks incl Multikafeteria, Group Life Generali insurance, Luxmed, Multisport, language lessons 1:1;
Sport and other events, including, weekly running, squash, and team lunches on the house;
Free tea, coffee, and all-you-can-eat fruits and nuts in the office.

The recruitment process includes: