Customer Support Technical Engineer

Customer Support Technical Engineer

Remote

Since 2012, INFUSE helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.

It’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.

For more information, access www.infuse.com.

Our company seeks a highly motivated and experienced individual to join our team as a Customer Support Technical Engineer. As a System Administrator, CRM Integrations, and Customer Support Specialist, you will be responsible for the day-to-day management and client support of external CRM Integrations and internal Web API submission platforms.

Responsibilities:

• Support external clients by communicating and assisting with current issues, including working with API keys and troubleshooting integrations.
• Support internal users by correcting errors on the platform and responding promptly to requests.
• Set up integrations through the user interface (UI).
• Coordinate webinar details with the team and clients, record and edit webinars, manage client revisions, and host webinars.

Requirements:

• Experience with APIs, including knowledge of HTTP methods POST and GET.
• Practical experience with tools for testing APIs, such as Postman.
• Experience as a Technical Customer Support Specialist, Customer Support L2, Support Specialist with Salesforce, Technical Client Services Specialist, or Support Engineer.
• Search skills: ability to quickly find information and solutions using search engines and documentation.
• Multi-tasking, detail-oriented.
• High communication skills: ability to clearly and accurately convey information, satisfaction from constant communication with people.
• Resilience to stress and ability to work under pressure with high-profile clients.
• English C1 - full proficiency (including emails, calls, and virtual meetings).
• Knowledge of Ukrainian or Russian is a must

Additional Advantages:

• Experience as a QA or CRM manager. 
• Experience setting up internal module integrations with Client CRMs such as Marketo, HubSpot, SalesForce, Pardot, etc.

We offer:

• We offer a competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD)
• Full Remote, Work schedule: Monday-Friday, from 2:00 pm to 11:00 pm EEST (incl. 60-min breaks)
• Interesting and long-term projects
• We support work-life balance and offer paid annual leave and paid sick days
• Opportunities for professional development and career growth
• Reduced Fridays during summer

Our recruitment process:

• Interview with HR + one-way video interview
• Test task
• Technical interview with Team
• Final interview with the Hiring Manager