AVP Team Lead

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Your career opportunity

The purpose of this role is to manage Hub resources, the AVP – GTPM Hub Team Lead will focus on the people management and development responsibilities within the Hub, in particular to ensure that there are the correct skills in place to meet demand, to identify development or learning opportunities for resource and manage the performance of Hub resource.

What you’ll do

• Lead, manage and motivate the team of Hub resource 
• Ensure that the team members are managing day to day transactional requirements of the customers in an efficient manner and in line with the agreed framework & SLA’s
• Work with the Global Hub teams team to ensure maximum efficiency and coordinate various deliverables across the Hubs 
• Manage Hub resource performance, conducting regular 1-2-1’s and performance appraisals
• Understand performance across the team and track against agreed service levels
• Ensure that the Hub resource is skilled to meet demand and work closely with the MI & reporting team to ensure that demand is understood and capacity and skills are available to support it
• Identify and support development opportunities for Hub resource
• Escalate any issues in a timely manner to the your Third Party Management Hub Lead

What you need to have to succeed in this role

• The ability to demonstrate outstanding people management / leadership skills during times of significant change / creation of a new ‘function’ or initiatives
• A good understanding and experience of the Global Businesses and Global Functions within a Bank. 
• Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable
• Demonstrable examples of team work and collaboration with internal and external customers 
• Attention to detail and proactive awareness of internal and external policies
• Prior experience of working across 1 or more Risk Domains would be
• Academic qualification: Bachelor’s degree or demonstration of relevant industry experience 
• Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Job interview with the hiring manager 

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.