Storage Operations Engineer

Meet our Team 

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you’ll be doing

The role of the Storage Operations Engineer is a customer-facing service operation position in Hitachi Vantara’s Managed Services division. This individual supports an L2/L3 operations team responsible for delivering Storage as a Service (StaaS) to a specific client based on agreed SLAs, maintaining high customer satisfaction. 

The Storage Operations Engineer will be involved in daily operations, complex incidents and problem resolution and will build a technical gateway to Hitachi Vantara’s delivery organisation and introduce of new methods, tools and technologies based on the corporate availability to the team, to increase the efficiency of storage operations. Managing the integration of selected innovations into daily operations is part of the role as well as contribution to increasing the level of automation. This individual guarantees the stability and seamless operation of Hitachi Vanara’s storage estate, specifically the block and unified storage. 

• Role as Block Storage Engineer with aspects of an Architect role for Hitachi Block and Unified Storage,
• Gateway between Hitachi local delivery team, Product Engineering (internal and other vendors) and the Customer Managed Service Operations Team,
• Leading complex Incidents/tasks and changes remotely to the clients' infrastructure,
• Performance, Capacity and Load analysis for the customer environment and recommendation of measures to ensure stable and efficient operational conditions,
• Complex root cause analysis in the context of stability issues for Block and Unified Storage,
• Planning, Coordination and Installation of complex system software upgrades (Microcode etc.) following customer processes and procedures.

What you bring to the team 

• Minimum of 1 year of client systems support and minimum of 5 years of IT work experience,
• Must demonstrate a strong understanding of Block and Unified storage concepts and software,
• Wide experience in Infrastructure environments/architectures (Storage, virtualization, Compute),
• Understanding of IT Service Management processes and methods (ITIL),
• Ability to work with minimal supervision – self-motivated and self-contained,
• Analytical and problem-resolving attitude,
• Programming/Scripting Capabilities,
• Demonstrated ability to multi-task and prioritize following changing deadlines and priorities,
• Willing to learn and pick up new technologies quickly,
• Communicating highly technical information adequately to both technical and non-technical personnel,
• Fluent in written and spoken English language.