CRM - Business Analyst

Job Title: CRM - Business Analyst

Location: Krakow, Poland (1-2 days onsite in a month)

Employment Type: Contract B2B

About Hirexa Solutions:

Hirexa Solutions is a leading player in the recruitment ecosystem across the United States, United Kingdom, Europe, and India. As the fastest-growing next-generation provider of technology talent, we empower our clients to become resourceful, achieve higher productivity, adopt agile structures, and effectively execute project deliverables.

Envisioned and co-founded by veterans of the Information Technology industry, our mission is to make recruitment efficient, flawless, and cost-effective. Our unwavering commitment to strategic investments in intelligent technology underscores our passion for people and our dedication to helping organizations realize their true potential.

Position Overview:

For one of our partners, we are seeking a CRM BA who will be responsible for Business analyst with Microsoft Dynamics 365. The ideal candidate will possess the necessary skills and experience to contribute to the success of our partner organization.

JD :

Candidate User Guide: Global Banking & Commercial Banking have chosen Microsoft Dynamics 365 as the core customer relationship management (CRM) platform, which it is rolling out across ~60 countries.

As a D365 Functional Consultant you will be working closely and effectively with our customers and responsible for reviewing clients’ business process, providing solid analysis, assessing solutions and advising our customers on how to best meet their goals.

Principal responsibilities

• Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring and testing the Microsoft Dynamics application to meet the customer’s needs
• Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes and identifying opportunities for improvements
• Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality
• Fully utilizes Microsoft Technology and ALM stack (VSTS, PowerApps etc)
• Provides ongoing input to the delivery practice through suggestions and implementations of practice improvements
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
• Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements
• Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application

Qualification

• Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation
• Candidate should have at least 8+ years of Microsoft Dynamics D365 Sales implementation experience and have participated in a minimum of 3 complete life cycle implementations
• Good understanding of existing Microsoft ALM stack and experience using it
• Ability to use VSTS/TFS as a consulting task tracking tool
• Complete understanding and following Process-driven implementation approach
• Demonstrated ability to:
• - Analyze and understand business problems
• - Apply high-level solution architecture and design (Functional and/or Technical)
• - Analyze, understand, and dissect business processes and re-engineer with best practices
• - Document and capture business requirements and processes properly
• - Model data and processes
• - Conduct workshops and training sessions
• - Plan and carry out system and user acceptance testing
• - Provide professional support

Requirements

• Familiar and experienced in:
• - Core application functionality
• - Application technology stack
• - Implementation Methodology
• - Deep Industry Knowledge and Best practices
• Working knowledge of process development and industry specific best practices
• High degree of insight and analytical skill
• Ability to work independently, prioritize and solve problems proactively
• Creative problem solving and conflict resolution
• Excellent facilitation, discovery, analysis, and prototyping skills
• Team-oriented; willing to align work with team’s priorities and goals
• Creates high-quality deliverables
• Excellent communication, presentation, training, client relationship and analytical skills
• Places emphasis on project value and client satisfaction

Successful completion of applicable product certification exams

How to Apply:

If you are interested in this opportunity, please submit your resume. We look forward to hearing from you!