Technology Specialist - Business Analyst - Sales Representative

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include:

• Collaborating with the Product Owner and Product Architect: Understanding, eliciting, analyzing, documenting, and communicating program and platform/application requirements.
• Supporting the gathering and prioritization of requirements: Facilitating the gathering, definition, and prioritization of requirements with key stakeholders.
• Translating business needs into units of work: Defining and owning the value definition of Stories and translating client’s business needs into deliverable units of work: product backlogs, epics, features, user stories, detailed business requirements documents, POC, and use cases. Completing the user stories with Acceptance Criteria.
• Close collaboration with the Chapter Lead BA: Ensuring valuable project results, emphasizing user-focused approaches and best practices implementation.
• Facilitating multi-directional communication and collaboration: Ensuring clear communication and collaboration across Product Teams (Product Owners, Developers, DevOps, Tech Leads, Architects, Key Users, and Partners) and Stakeholders to ensure precise requirements and that the product meets business needs.
• Ensuring consistency and quality of the overall solution: Managing technical debt and maintaining the consistency and quality of the overall solution.
• Assisting/providing in testing and quality assurance processes.
• Maintaining awareness of emerging technologies: Keeping up with industry trends and architecture best practices and evaluating their applicability.
• Adhering to HEINEKEN standards and best practices: Ensuring compliance with overall HEINEKEN standards and best practices (i.e., Quality, Compliance).
• Forging global relationships: Enhancing solution maturity, both technically and business-wise, through global relationships.
• Addressing business architecture issues: Ensuring seamless data flows to enhance user journeys and identifying process and technology improvements opportunities with direct business impact.
• Planning governance and solution/capability maturity: Continuously assessing people, processes, and technology for sustained excellence.
• Modeling and improving business processes: Analyzing and optimizing business processes to ensure efficiency and effectiveness.
• Commitment to continuous development and learning: Seeking and implementing best practices, developing skills within the team, sharing knowledge, and being an active member of the BA community within the organization.
• Openness to multicultural work environments: Demonstrating respect and adaptability to the uniqueness of others while working in a multicultural environment.

You are a good candidate if you have:

• At least 3+ years of relevant (global) experience in a similar position.
• Bachelor/Master’s degree
• Experience defining requirements and deploying Commerce IT solutions across multiple markets.
• Experience in stakeholder management.
• Experience in User Acceptance Testing (UAT) and System Integration Testing (SIT).
• Experience working in a deadline-driven environment with rapid release cycles.
• Experience with Agile Scrum way of working.
• Proven ability to manage and thrive in complex, multi-threaded projects that require a high degree of coordination and adaptability.

Knowledge:

• Good knowledge of Commerce business processes and functionalities in the Commerce area (e.g., e-commerce B2B/B2C, Sales, Sales Pipeline Management, etc.), including daily Sales Representative operations with a user experience-focused approach.
• Good knowledge of market leader technology solutions in the Commerce area (see previous point for examples).
• Understanding of the software development life cycle.
• Relevant knowledge of integration technologies (APIs, Dell Boomi, Solace, etc.)
• Good knowledge of MySQL or another database and querying language.
• Familiarity with at least one major cloud platform: Azure, AWS, or GCP.
• Familiarity with at least one CRM system: e.g., Dynamics 365 or Salesforce (Service, Sales, Field Service, etc.).
• Certification in business analytics and IT technologies would be beneficial.

We Offer:

🏠 Flexible Work from Home scheme

💸 Attractive Performance Bonus

🚗 Parking Space for Employees

⏰ Flexible working hours

💳 Sodexo Card

☂ Life Insurance

➕ Employee Referral Programme

🌐 Job Opportunities within HEINEKEN

🩺 Private Medical Healthcare

⭐ Social Events