Solution Engineer {RQC}

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Our dream at HEINEKEN is to help our customers grow their businesses by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital in the Commerce space at Heineken. HEINEKEN’s digital solutions are a vital component in protecting and growing the company's revenue. To ensure that this trend is supported the Commerce DevOps Hub has been established. This newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with engineering the software which powers e-Commerce. The Commerce DevOps Hub location is in Kraków, Poland.

As the Solution Engineer in the Customer Service Team (RQC) you have in-depth knowledge of the technical details and how the products work, and you act as expert in the team responsible for the technical configuration, development and integration of products and platforms based on Microsoft Dynamics 365 CE, used by specific business processes across OpCos (operating companies), to better serve their customers. You provide expert guidance and ensure alignment with architecture and business objectives and ensure on-time delivery. You drive the end-to-end operations of the platforms, keeping them streamlined, structured, and within service level agreements. You collaborate closely with other DevOps teams for efficient development pipelines. You will work directly with the Product Owner(s) and Product Architect(s), understanding the business needs and translating them into specifications and services in line with overall engineering standards and roadmaps. You serve as a key contributor in refining and driving excellence in solution engineering practices to deliver high-quality solutions throughout the software development lifecycle in our Commerce landscape.

The role reports directly to the Solution Engineering Lead.

Your responsibilities would include:

• being a contributor in the design, configuration, development, and integration of IT solutions within the Microsoft Dynamics 365 CE tech stack, together with other team members, to enable use cases per the needs of the business
• tailoring technical solutions for OpCo’s requirements, often leveraging existing products or services
• customizing and configuring systems to meet the agreed scope
• developing and maintaining configuration rules and logic based on business requirements and industry best practices
• working closely with the PO and other DevOps teams
• supporting the resolution of complex technical or business challenges in areas of Microsoft Dynamics CRM, in particular Field Service
• integrating solutions with other Heineken systems and data sources to ensure seamless data flow and process automation
• conducting thorough testing and validation of configured solutions to ensure accuracy and functionality
• providing technical support and troubleshooting assistance as needed
• maintaining and ensuring the stability of the platforms from both functional and technical perspectives
• adhering to solution standards and architectural guidelines
• documenting configuration processes, guidelines, and best practices for future reference
• supporting proper knowledge transfer to service delivery and OpCo teams
• ensuring (with the rest of the team) that the appropriate deployment process is in place and followed
• providing support to other Commerce teams by addressing technical queries, highlighting risks, and proposing improvements across different phases of the development cycle
• staying updated on emerging technologies and trends in key technologies in our landscape
• working on continuous improvement of IT and business processes and their implementation in systems.

You are a good candidate if you are:

• bringing 2–4 years of experience in a similar position developing IT solutions (ideally cloud-based) within large multinational organizations
• working with at least one of the mandatory-to-know technologies
• working with distributed systems
• operating in an Agile environment and collaborating with cross-functional teams to ensure successful delivery
• using automation testing tools
• demonstrating strong communication skills
• managing stakeholders effectively, with the ability to influence at all levels and balance different perspectives
• being a pragmatic and collaborative team player
• thriving in a fast-paced and constantly changing environment and quickly learning new technologies
• solving problems independently and making critical technical decisions.

Technology Stack & Software Development Background:

Mandatory to know:

• understanding Dynamics CRM systems or other cloud-based business applications gaining hands-on experience in at least one of the following areas:
• – configuring and customizing Dynamics 365 CE applications (entities/tables, relationships, business rules, forms, views, dashboards)
• – building business solutions using the Power Platform (especially model-driven apps and Power Automate for process automation, approvals, etc.)
• – developing backend components using C# and Azure services (e.g., Azure Functions, API Management, Service Bus), or creating custom plugins for Dynamics 365
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Good to know:  

• working with Microsoft Dataverse (tables, relationships, data modelling, business rules, calculated fields)
• designing and implementing automations with Power Automate (flows, approvals, complex conditional logic)
• understanding Dynamics 365 Customer Engagement apps, especially Field Service (work orders, bookings, assets, inspections)
• applying basic knowledge of custom development (e.g., writing plugins in C#, front-end extensions using JavaScript)
• following Application Lifecycle Management (ALM) practices for Power Platform and/or Azure DevOps pipelines (branching, deployments)
• using Azure services such as Azure Functions (serverless operations), API Management (APIM) for secured API exposure, or Service Bus for message-based integration patterns.
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