Business Analyst - Customer Experience
Analytics
Business Analyst - Customer Experience
Kraków
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office
Heineken
At HEINEKEN Krakow our Digital & Technology team is dedicated to enable the company to become the Best Connected Brewer through digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. We’re building smart, scalable digital solutions that transform global operations. With the growing development of eCommerce area and digital innovation, we’re looking for forward-thinking professionals ready to shape the future of technology.
Tech stack
Front-End
business analyst
UX/UI
Agile
API
Dell Boomi
Solace
Job description
Business Analyst - Customer Experience
At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.
We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.
Business Analyst - Customer Experience is part of the Product team and is supporting the Product Owner in translating product needs and requirements into deliverable units of work—Epics/Features/Stories that will be understandable & ready to implement by DevOps teams. She/he will work with the Product Team and partners to ensure end-product meets the business requirements.
Business Analyst - Customer Experience is part of a broader Product Teams that are structured and empowered by the organization to manage their own work. The resulting synergy optimizes the Product Team’s overall efficiency and effectiveness.
The role sits within Digital & Technology as part of the E-Business team and will report directly to the Customer Experience Innovation & Technology Manager. Business Analyst - Customer Experience belongs to the family of Technology Specialist roles in HEINEKEN.
Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)
Your daily tasks may include:
- Working with the Product Owner to understand, elicit, analyze, document and communicating program and platform/application requirements
- Ensuring consistency of the overall solution
- Supporting the Product Owner in facilitating the gathering, definition, and prioritization of requirements with key stakeholders
- Supporting Product Owner in defining and owning the value definition of User Stories
- Supporting the Product Owner to translate client’s business needs into product backlogs, user stories, detailed business requirements documents and use cases
- Completing the user stories with Acceptance Criteria
- Supporting the Product Owner to breakdown, decomposing and describing business needs into Stories
- Working ahead of team to elicit requirements for the next Sprint's Stories
- Providing discipline, rigor, and technical skills to the requirements definition and
- validation process
- Supporting the Product Owner to engage stakeholders to ensure the Product Team is receiving necessary inputs;
You are a good match if you have:
- 2-3 years’ experience working with front-end projects (web and/or mobile)
- Minimum 1 year working as Business Analyst in front-end projects and/or UX/UI
- Good understanding of what drives excellent user experience & technologies that enable it
- Experience with complex programs and projects in an international environment
- Excellent communication, facilitation, presentation, and analyzing skills
- Experience of working in a deadline driven environment with rapid release cycles
- Experience with working in an Agile environment will be considered as a plus
- Good understanding of integration technologies (APIs, Dell Boomi, Solace, etc.)
- Fluent English writing and speaking skills
- Agile mindset you can easily work in changing conditions and collaborate with various people, cultures and stakeholder levels.
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