Business Tech Support / IT Support

As a Business Tech/IT Support, you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting.

Your Core Responsibilities include but are not limited to:

• Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
• Provide hands-on support for end-user incidents that cannot be resolved remotely.
• Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
• Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
• Document and communicate ongoing assignments, progress, and potential areas for improvement.
• Handle infrastructure-specific needs, including physical checks, work, and maintenance, as well as manage infrastructure vendors (e.g., ISP, telephone services).

Qualifications

To succeed as a Business Tech/IT Support, you are solution-oriented and have a problem-solving attitude. You are service-minded and value interpersonal communication.

What you need to succeed:

• Experience in providing hardware and software diagnostics and support.
• Proficiency in operating common office, store, and warehouse equipment and technologies (printers, laptops, smartphones, LAN, etc.).
• Proficiency in understanding IT infrastructure services, components, and architecture.
• A holistic approach with a commitment to solving issues by identifying and addressing root causes.
• Ability to multitask and manage different situations and people simultaneously.
• Strong communication skills.
• Knowledge and understanding of systems (operating systems, , etc.).
• Service delivery and troubleshooting skills.
• Technical writing abilities.
• Experience with ITSM and ServiceNow.
• Fluent in written and spoken English & Polish.

Additional information

This is a full-time position located in Gądki (Poznań), Poland. The Business Tech/IT Suppor is part of the Business Tech department and reports to the Market Business Tech Operations Managera.

Sounds interesting? Apply by sending in your CV in English as soon as possible.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

Additionally, what’s in it for you: 

• Stable employment contract in an international company with a unique culture 
• Hybrid work model (3 days in the office, 2 days WFH) 
• 25% staff discount for you and your family member  
• Access to the LinkedIn Learning Platform 
• Sharing the cost of Sports Activities 
• Sharing the cost of Private health insurance 
• Referral Program for external colleagues joining 
• Regular feedback from your manager and colleagues, so you can grow 
• Extensive internal trainings and onboarding program 
• Possibility of growing within the company (over 70% of our recruitment processes are internal) 

…& more 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity   

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. 

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. 

Company Description 

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.