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MS Office 365 Service Owner
Support

MS Office 365 Service Owner

Plewiska
Type of work
Undetermined
Experience
Mid
Employment Type
Permanent
Operating mode
Office

Tech stack

    Office 365

    advanced

    MS Exchange

    advanced

Job description

Online interview
Your responsibilities

•         Provide Level 3 support to the worldwide organization for email, and other Office 365 core components (MS Teams, Sharepoint Online, etc)
•         Define support procedures for service desk, L2 support
•         Build and provide technical training 
•         Organize regular meetings on the email with the support technicians
•         Manage outages (communications, troubleshooting up to resolution) 
•         Handle the legal hold and data exports in relation with the legal & data protection teams (Exchange Online, Sharepoint Online & OneDrive for Business)
•         Maintain emails infrastructure components
•         Handle email related projects
•         Monitor Office365 Service Health and actively respond based on system alerts and notification
•         Monitor the Azure AD directory synchronization for the user and license conflict
•         Manage the Office 365 licenses according to the policy
•         Handle the registration of Enterprise Applications in Azure AD.
•         Monitor security dashboard 
•         Participate in the global end-user IT security awareness training
 
Our requirements

·         Good English and Polish languages are essential – spoken and written
·         Knowledge of Microsoft Office 365, Microsoft Exchange ((2016 and later), Postfix server on Linux, Microsoft Windows Server, Email related protocols and standards (SMTP, DKIM, SPF, DMarc, etc)
·         Advanced PowerShell coding
·         Communicating and listening skills
·         Being open to challenges and changing priorities
 

Work perks:

•         Ability to work remotely
•         Flexible full-time working hours concerning your work-life balance
•         Exciting growth and development opportunities within the organization
•         Working in a passionate
•         International environment
•         Multisport card
•         Private health care
•         Life insurance 
•         MyBenefit system at your own disposal
•         On Monday and Wednesday friendly snacks