Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

What impact you can make

As an Incident Analyst, you will play a critical role in the efficient resolution of incident tickets and ensuring the stability of our systems.

Role and Responsibilities

• Taking over, analyzing, and resolving problem tickets (accepting ownership of incoming problem tickets.
• Consult with customers to prioritize incidents effectively.
• Coordinate with service providers and stakeholders throughout the incident resolution process.
• Collaborate with testing teams for thorough validation.
• Plan and coordinate releases, including change requests.
• Analyze logs and perform root cause analysis.
• Maintain organized and up-to-date documentation throughout the incident resolution process.

Required Skills and Experience

• German language min. B2
• Proficiency in English language
• Familiarity with Oracle/SQL, PostgreSQL, JPA/Hibernate, Java/Spring (Core, Security, MVC), HTML/CSS /Angular, JavaScript
• Nice to have: SOA/JavaEE, REST/SOAP architecture
• Analytical and Problem-Solving Skills
• Effective, strong communication skills
• Prioritization and multitasking skills for timely incident resolution
• Continuous monitoring of systems and applications

Our Offering

• Wellbeing programs & work-life balance - integration and passion-sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
• Courses and certifications e.g. Google Cloud, AWS, ITIL
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Appreciation for seniority: additional days off, Atos Jubilee gifts
• Remote working or commuting allowance
• Charity and eco initiatives
• Flexible working hours

Please, attach your CV in English

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: https://atos.net/pl/polska/gdprrd