This position is responsible for building, enhancing, administering, and supporting multiple aspects of our client company Salesforce Lightning platform and applications, including configuration, development, customization, the implementation of applications, third-party integrations, and DevOps support using the Sales and Service clouds. This role also involves collaborating with business partners, stakeholders, and team members to deliver solutions that enable the strategic business vision. An ideal candidate is team-oriented, customer-focused and possesses a balance of technical skills and business acumen. This is an opportunity to join a high-performing, diverse team and to work in a fast-paced, innovative, collaborative, continuous learning environment.
Key responsibilities and accountabilities
- Design, develop, test, document, and deploy high-quality business solutions leveraging Salesforce out-of-the-box capabilities first, and when necessary creating custom solutions, aligned to industry
- Perform Salesforce administration (accounts, profiles, permissions, objects, fields, layouts, reports, dashboards, etc.)
- Implement and manage Salesforce App Exchange packages
- Contribute to numerous projects / priorities leveraging agile Scrum/SAFe development and project management frameworks
- Communicate and collaborate with other technical resources, business stakeholders and customers
- Build customer trust and respect, establish relationships, and develop rapport with clients
- Research integration issues and work closely with members of operations and development teams
- Research and development of new Salesforce-based prototypes (POCs / POTs) and applications
- Stay current on Salesforce technologies and communicate trends and future needs
- Perform maintenance and troubleshooting of applications
- Document best practices and operational procedures
- Facilitate continuous improvement on the team and within the environment
Technical Skills
- 3+ years of Salesforce development and administration experience
- 2+ Salesforce certifications
- Salesforce Lightning experience including Salesforce Lightning component development
- Experience with Sales Cloud, Service Cloud or the Force.com platform
- Knowledge and practical application of Lightning Web Components, Lightning Data Service, Lightning Framework, Visualforce, APEX programming, Aura components, Force.com APIs, SOQL and Web Services (REST, SOAP, JSON, …)
- Strong JavaScript, HTML, XML and CSS skills with experience on at least one front-end JavaScript framework
- Experience using Data Loader, Process Builders, and Workflows
- Knowledge of and/or experience using Agile execution frameworks and tools (Scrum, SAFe, Jira, Confluence, …)
PREFERRED QUALIFICATIONS
- 6+ years of experience as a Salesforce developer and administrator
- Insurance products and/or financial services industry experience
- Salesforce Administrator and Advanced Administrator certifications
- Salesforce Certified Platform Developer I certification
- Salesforce Certified Service Cloud Consultant certification
- MarTech / Marketing Cloud experience
- Salesforce Communities experience
- Experience with IVR / CTI telephony integration technologies (inContact, …)
- Experience with Copado, Bitbucket Git, ANT and/or other code management and deployment tools
- Experience working in a DevOps delivery and support model